Overview
The Senior Manager will help the Payroll and ES Managers manage the day-to-day operations of the Payroll and Employee Services Team along with assisting with the planning and execution of the long-term goals of each team. Provides accurate and efficient support and resolves moderately and semi-complex problems through research and consultation with subject matter experts. Ensure Service Level Agreement (SLA), Key Performance Indicator (KPI) and quality objectives are achieved, if not exceeded. Consistently looks to improve on current processes.
Responsibilities
What You'll Do:
Executes overall department strategy, provides direction and guidelines for the Employee Service Center and Payroll teams while partnering closely with, Director of Payroll/Shared Services to further advance the development of appropriate solutions across the business.
Identifies service delivery improvement opportunities and embraces technology as a way to deliver high quality service experiences to our employees.
Develops, implements and continuously improves procedures, and processes necessary to execute employee service requests and transactions (i.e., personal data, pay data, position change data, etc.).
Provides resolution support and ensures prompt, accurate and consistent handling of inquiries via telephone, email, and employee face-to-face engagement of in-bound inquiries from internal employees on payroll, benefits, HR policies, payroll adjustments, unemployment support, garnishment/child support orders, and HR transactions.
Actively engages in problem/conflict resolution, utilizing designated internal and external subject matter experts, assessing alternatives and selecting appropriate responses.
Reports on Service Level Agreement (SLA) metrics in order to maximize effectiveness and efficiency of process area. Ensure delivery of business results by meeting or exceeding all contractual SLA's and managing costs.
Works with HR and payroll community to continuously improve resource materials, procedures and customer satisfaction.
Qualifications
More About You:
Required and Preferred:
Bachelor's Degree required or an equivalent combination of education and experience required.
Minimum of 6 years of experience in Human Resources and Payroll.
Previous experience working in a Payroll and HR or Employee Service Center/shared services environment or contact/employee call center highly desired.
Comprehensive knowledge of payroll and human resource practices.
A strong grasp of the Payroll and HR Service delivery & technology landscape.
Previous experience with employee data or HRIS functions.
Successfully manage all tasks and activities across business lines as well as with external partners.
Exceptional interpersonal skills, customer focus and service orientation.
Work independently as well as in a team environment.
Capable of leading a team with the proven ability to translate strategy into fully realized and actionable tactical plans.
Understand and communicate customer needs and business strategies.
Ability to work in a constantly changing environment.
Proven relationship management skills, and the ability to interact successfully with all departments and levels, internally and externally.
Strong analytical and quantitative skills.
Highly developed oral and written communication as well as presentation skills, including experience presenting information to and influencing senior business executives; both internally and externally
Strong attention to detail.
UKG experience strongly preferred.
Proficiency with Microsoft Office required.
Vaccination Requirements
To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.
Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.
About Us
Audacy, Inc. (NYSE: AUD) is a scaled, multi-platform audio content and entertainment company with the country's best radio broadcasting group, a leader in virtually every segment of audio, and America's #1 creator of original, premium audio. Audacy engages over 170 million consumers each month, bringing people together around the news, sports, podcasts and music that matter to them. Learn more at www.audacyinc.com , Facebook (Audacy Corp) and Twitter (@AudacyCorp).
EEO
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Job Locations USA-PA-Philadelphia
ID 2021-3910
Category Accounting/Finance
Type Regular
