The Assistant/Associate Director of Admission for Technology and Operations is responsible for maintaining and optimizing the institution's customer relations manager (Technolutions Slate) and other technology tools designed to enhance recruitment. The Assistant/Associate Director will oversee application processing within the system, ensuring data quality, data security, and work closely with Information Technology Services.The Assistant/Associate Director will collaborate extensively with traditional and digital marketing strategies and collaborate with the Director of Admission in developing a comprehensive communication strategy. The Assistant Director for Technology will work with other members of the leadership team to develop and oversee implementation of new technology solutions, building out systems, developing further reporting, and overseeing the quality of our Admission Slate instance. The Assistant Director for Technology also serves as a member of the Admission Leadership team charged with knowledge of best practices specific to technology influence on prospective students and their family members. The Assistant/Associate Director should be knowledgeable of and maintain knowledge of best practices for CRM use in higher education and other industries.Admission TechnologyManage day-to-day usage of the CRM, including building and managing communication plan campaignsServe as liaison with Information Technology Services and external technology providersHelp envision ways to incorporate the use of technology into processes as we strive to make powerful and timely connections with prospective students, including building out our instance of Slate to better utilize tools like portals, ping data, and more sophisticated analyticsServe on selection committee for admission technology products during RFP and selection processActively participate in implementation of future admission technology productsTrain admission staff on CRM usage and best practices in optimizing technology to enhance recruitment practicesBuild customized dashboards, provide daily/weekly standard analytical reports needed as well as ad hoc report requests, and research and provide analytical support to key decision makers for feedback and improvement of recruitment strategiesServe as the primary owner of all data and ensure data integrity between Slate and BannerCollaborate with Director of Admission in managing strategies for search and lead generationManage the lists so that names are removed as needed and data files are sent to mail houses as neededHelp oversee use of Slate for Joseph Baldwin Academy (summer middle school camp) and international admission within our instance of SlateMarketing and CommunicationCollaborate with Director of Admission and Admission Leadership Team in development and maintenance of a comprehensive, multi-modal communication planOffice LeadershipSupervise admission technology and operations teamAssist with comprehensive efforts to effectively market the University and manage projects while meeting the needs of incoming and current studentsDevelop creative solutions to staffing and processes related to changing needs or directionServe as a resource to admission staff members and the greater University community in representing Truman State UniversityWork with the other senior staff members to create a supportive, enthusiastic, professional and efficient work environmentLead regular meetings with Technology team members to manage workload, monitor event and visit progress and assign new projectsServe on the admission's leadership team and other IT committees/teamsProfessional DevelopmentParticipate in online seminars regarding relevant professional issues in an effort to keep abreast of market changes and/or opportunities to enhance our operationAttend professional conferences off-campus, as requested and as schedule permitsMaintain membership with Missouri ACAC and other Technolutions Slate member groupsSpecial Projects an
