Description
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Leidos is seeking a Help Desk Supervisor / Senior User Trainer located in the Camp Springs, MD area to work in a hybrid (in-office and remote) work environment (subject to change) in support of a federal agency. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.
Join us and make a difference!
In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.
Primary Responsibilities:
Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.
Assists in setting up and operating end-user support program for major applications in support of specific projects.
Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
Sets up facilities and procedures to ensure responsive support. Trains staff and sets up help desk staffing schedules.
Organizes, prepares, schedules and conducts training sessions.
Arranges for use of training facilities, for access to appropriate applications, etc.
Oversees and supervises help desk operations, including answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.
Supervises teams of Help Desk and User Trainer Specialists providing search, retrieval, and reporting support to client attorneys.
Receives requests and translates them into effective search strategies.
Designs appropriate output formats, assists users in constructing and refining queries and helps resolve problems related to accessing databases.
Basic Qualifications:
DoD 8570 IAT Level 1 certification
Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field; additional years of experience in lieu of degree.
A minimum of 2+ years of experience teaching/training users in computer applications, including using Zoom, WebEx, Skype, MS Teams, and other video conferencing platforms. Certain applications may require certification by the software provider.
Familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Expert user of the Government's word processing, spreadsheet, and email systems.
Excellent oral and written communications skills
U.S. Citizen and able to obtain and maintain a Public Trust clearance.
Preferred Qualifications
A minimum of 1+ year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
At least 1+ year of experience in automated litigation support
Experience with Government office automation environments
Prior supervisory experience
Certification in eDiscovery program
Prior experience working in a Federal Government environment.
Current Public Trust or higher security clearance
Original Posting Date:
2024-09-24
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $49,400.00 - $89,300.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00144339
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
