WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.
POSITION SUMMARY
To ensure the efficient operation of WSPs internal network services in the AMERICAS Hub, we are seeking a talented and experienced Network Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub.
MAIN RESPONSIBILITIES
Related to network services and infrastructure:
Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
Performing routine?and health maintenance.
Managing?upgrades &?performancerelated activities.
Identifying?and correcting faults with services and infrastructure.
Planning and execution of minor?infrastructure moves, adds, changes, and disposals (IMACDs).
Execution of business continuity tests.
Oversight and support of all related service supplier and/or manufacturer activities.
Proactive identification and resolution of issues before they affect service performance.
Identifyingany improvements that can improve service levels.
Engaging in the problem management process.
Technical peer review and approvals for all related changes.
Support audit and compliance activities.
Management and maintenance of related platforms.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
ACADEMIC AND EXPERIENCE REQUIREMENTS
The ideal candidate would meet all, or most of the below criteria:
Bachelor's degree in information technology, Computer Science, Engineering, or related field.
At least 4-6 years relevant and practical experience in a network operations role.
Vendor certifications not a requirement, proven practical experience preferred.
Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
Experience of working within ITIL aligned Service Management organisation.
Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
Experience in managing networks that encompass the following technologies is advantageous:
Software-Defined-WAN (preferably Aruba/Silver Peak)
Cloud Networking (preferably Microsoft Azure)
Cloud-based Internet Security (preferably Zscaler Internet Access)
Unified Communications (preferably Microsoft Teams)
Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect)
Multi-vendor LAN switching (preferably Cisco and Aruba)
Multi-vendor wireless LAN (preferably Cisco and Aruba)
Next Generation Perimeter firewall technologies (preferably Palo Alto)
Application Delivery Controllers & Load Balancing (preferably F5 Networks)
Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
Experience in Network Automation and DevOps practices is highly desirable.
SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS
Excellent written and spoken English is required.
Competency in French or Spanish is an asset.
Ability to work with minimal directionandlittle supervision.
Strong organizational and project management skills, with excellent documentation abilities.
Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identifiedproblems.
Demonstrated experience in understanding anddemonstrating compliance with information security requirements.
Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $61,000 - $128,900
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or
Expected Salary (Colorado only): $61,000 - $128,900
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
