Messaging and Collaboration Engineer II
United States
New
Information Technology
7 hours agoPost Date
22200986Requisition #
Apply for JobShare this JobSign Up for Job Alerts
CTG is seeking to fill aMessaging and Collaboration Engineer IIopening for our client based inIrving Texas.
Location: Remote, work from home
Duration: 9 months
Description:
We are seeking a talented individual for a Messaging and Collaboration Engineer II position, with a focus on messaging and other collaboration services. The Messaging and Collaboration team is responsible for input in to technology roadmaps, product selection, engineering, technical consulting, implementation, support, and on-going capacity planning of the messaging and collaboration infrastructure. This person will be accountable for the administration and support of company collaboration services.
Essential Responsibilities:
Collaborates and communicates with peers, customers and leaders of the health, capacity, patch level and overall status of systems.
Provides recommendations and input in to technical roadmaps.
Provides technical recommendations and solutions for how to meet business problems.
Applies patches and upgrades for systems; performs system checkout and verification of change.
Upholds technology standards and automated system processes.
Implements new systems and retires older equipment/services.
Performs capacity management and maintenance on cloud hosted solutions.
Develops and follows change management documentation including back out plans.
Documents system changes through change management, team process and procedures, configuration management databases and system diagrams.
Collaborates and communicates with other IT groups to stay informed of changes and developments that may impact the production, QA, and development systems.
Optimizes current processes and develops new processes as required.
Assists in establishing performance metrics and measurement and reporting of established metrics.
Provides level 2 or 3 support.
Writes technical specifications for purchase of hardware and systems software.
Makes recommendations for software/hardware based on research in support of procurement efforts, when appropriate.
Troubleshoots network, configuration, and other application elements of a collaboration system.
Acts as a liaison and advocates for systems and the tools, processes, and procedures necessary throughout the lifecycle of technology.
Administers and implements security processes and procedures.
Monitors the performance and availability of systems.
Documents and recommends policies, procedures, and systems architecture.
On-Call responsibilities, which includes after-hours maintenance
Non-Essential Responsibilities:
Detail oriented with strategic planning and problem solving skills.
Superior interpersonal, communication and presentation skills.
Possess a strong work ethic and high level of professionalism with the ability to work on multiple projects simultaneously in a fast paced environment.
Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals.
Approaches problems or issues systematically, looking for connections, trends and potential causes.
Surfaces problems, issues and solutions with speed and accuracy; Holds self and team accountable for outcome.
Tailors communication style and content to the audience.
Demonstrates initiative, creativity and innovation to drive more effective design and process ideas to fruition within or outside their area of discipline.
Makes timely decisions on problems/issues requiring immediate attention. Supports the speed and quality of decision making.
Follow through to customer resolution; maintains customer satisfaction and loyalty.
Knowledge, Skills and Abilities
Working knowledge and conceptual understanding of the following products and technologies:
3 to 5 years of experience with Office365 applications, specifically Exchange Online, Microsoft Teams, including Microsoft Calling
Microsoft Teams device evaluation and support
Azure Active Directory and Active Directory experience is a plus
Multi-factor authentication concepts and technologies
Mobile device management (Intune, etc.)
Minimum Education:
Minimum Related Work Experience:
3 to 5 yrs System Administration experience with collaboration tools
3 yrs of enterprise IT tools and enterprise IT team experience
3 yr of system documentation experience
Demonstrated knowledge of Windows operating system
Basic knowledge of networking and TCP/IP
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contactAngel Acevedo at 716-328-2471 or angel.acevedo@ctg.com. Kindly forward to any other interested parties—thank you!
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Communications
Education Level: Associate's Degree/College Diploma (13 years)
Work Remote: Yes
Travel: No
