The 42 Ocean Concierge is a year-round, hourly position and is responsible for delivering exceptional guest service to all residents and their guests of the 42 Ocean Condos as well as assisting with Cavalier Residences. They are responsible for resident communication and work as a liaison for the residents and the Cavalier Resort. The concierge ensures efficient day to day operations of the East and West lobbies of 42 Ocean to always include cleanliness and safety of the assigned area and to ensure the assets are 100% maintained. The concierge will work to ensure residents of 42 Ocean and the Cavalier are offered promised services and find solutions to questions and resort needs as they arise. The successful concierge will be friendly, professional, well groomed, be flexible in work schedule and assignments and have exemplary attendance. The concierge will report to and work closely with the Beach Club Manager in delivering resident newsletters, resort communication, and providing an unparalleled level of personal concierge service to the owners of 42 Ocean Condominiums and the Cavalier Residences. The concierge will be expected to cover the 42 Ocean lobby desk from the operational hours of 9AM-5PM five days a week.
Develop and maintain working relationships with 42 Ocean residents.
Handle calls and interactions with residents and visitors of 42 Ocean condos
Keep resident files up to date
Be knowledgeable on member benefits
Assist residents with inquiries and services as well as finding out information for any questions you do not know the answer to
Make reservations for guest traveling, requesting spa service, or dining
Work with outlet managers for all restaurants to ensure all residents dining reservation for restaurants on property can be made, within reason
Assist in deliveries and handling of packages for residents of 42 Ocean
Offer suggestions to local activities, restaurants, etc. and continuously update local guide
Manage reservations of the conference room
Issue visitor parking passes and handle situations regarding key FOB access and cars parked in owner's spots/guests' spots
Maintain cleanliness and organization of the East and West lobbies of 42 Ocean and front patio
Coordinate the obtaining od any property needs for residents, such as garage key FOBS and beach access cards
Ensure all resident communication is clear, constant, and up to five-star standards
Ensuring all reasonable requests made by Cavalier residents are met best if your ability
Work with the Cavalier Realty Associates and the Beach Club Manager on welcoming new owners and ensuring they have all they need to enjoy their offered amenities throughout the resort.
Create personal files on all owners with special dates, anniversaries, birthdays, move in dates
Manage the East Lobby desk and train any associates that will provide coverage when off-duty
Establish working relationships with local restaurants and transportation services to partner with
ID: 2022-4165
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4201 Atlantic Ave
