Overview
To direct and manage the Debit Cards Strategy and Analytics branches of Debit Card Division. Provide strategic direction for Debit Card products. Identify solutions that drive high-level SMD and corporate decisions. Set performance standards and expectations to ensure goals and objectives align with division/department's policies, procedures, and company strategies. Serve as change agent to champion innovation in product development and delivery. Ensure successful management and oversight of large, complex, multi-disciplinary projects. Consult with business unit management to identify process, system, and/or resource deficiencies and determine desired results. Direct report to the SVP Debit Card.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Under the leadership of the SVP Debit Cards assume responsibility/accountability for the leadership, direction, and management of the Debit Cards Strategy and Analytics branches
Monitor the business environment, competition, and trends and how these may impact Navy Federal's product line
Identify changing business needs based on service goals, performance, and competitors' developments
Develop viable business solutions that anticipate members' needs, increase/retain membership, increase product penetration, decrease inactivity, forecast industry trends, and increase/maintain marketplace competitiveness
Establish, develop, and foster effective internal and external relationships and partnerships
Ensure coordination and collaboration with internal partners on strategic directives and tactical execution
Partner with Department senior management to determine the direction of large-scale strategic initiatives that address short and long-term business opportunities and strategies
Represent Debit Cards in corporate wide initiatives and serves as subject matter expert on trends and competitor activity impacting Debit Cards
Oversee the design and development of monitoring tools, models, and dashboards capable of correlating risk with various profit/loss scenarios to determine appropriate optimization methodologies
Review variance reports and coordinates input for monthly board packages, Balance Sheet, and top management presentations
Ensure availability of necessary materials for policy decisions
Oversee projects, studies, reports, and analyses which result in the introduction and enhancement of Debit Cards products and services
Lead member and market research, product analysis, benchmarking, and marketing campaigns for Debit Cards programs and services in collaboration with Marketing and Member Research & Intelligence
Perform other duties as assigned
Qualifications
Bachelor's degree in Business Administration, Management, or the equivalent combination of education, training, and experience
Advanced statistical knowledge and superior analytical, reconciliation, and deductive reasoning, including prior experience in detailed data analysis, model development, and data interpretation
Significant experience with financial and member service operations to include understanding of effective member service philosophy
Advanced knowledge of debit cards, marketing, research, and investment principles
Advanced knowledge of state and Federal laws, Navy Federal policies, and market practices and trends pertaining to Debit Cards
Advanced knowledge of project management strategies, practices, and standards, including extensive experience managing complex full life-cycle projects or teams to include cost, resource, and time estimation
Ability to lead others in a challenging environment, manage multiple initiatives, meet changing requirements/priorities, solve problems, exercise initiative, produce desired results, and achieve objectives
Ability to communicate highly complex technical concepts to non-technical and senior management staff
Significant experience working with all levels of employees, management, stakeholders, and vendors
Advanced verbal and written communication skills
Effective negotiation and persuasion skills
Desired Qualification(s)
Familiarity with Navy Federal's objectives, functions, and policies
Knowledge of Navy Federal automated systems used in the Department
Project management certification (PMP)
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 18864
