Company Description
ITW Heartland:
Looking for an opportunity with future advancement potential in a well-established ISO 9001-2000 and AS 9100 certified company? ITW Heartland a division of Illinois Tool Works Company, located in Alexandria, MN is a dynamic and growing Gear Manufacturing and Machine Tool Company and has several positions open. In addition to life in the Alexandria lakes area ITW Heartland offers a competitive salary, great company values and a great benefits package. Pay will be determined by qualifications and ability to immediately help the business. To learn more about Heartland check this 30 second video out. About ITW Heartland (http://www.hqprod.com/preview/?vidid=016918)
ITW Description:
Since ITW's founding more than 100 years ago, ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 56 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. ITW has 81 businesses divided into 7 Segments, which includes: Welding, Automotive OEM, Food Equipment Group, Construction Products, Polymers & Fluids, Test and Measurement & Electronics, and Specialty.
Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. You will enjoy a competitive salary and generous benefits that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program for those who qualify.
ITW Heartland is looking for an experienced Customer Service Representative. Candidate will:
Demonstrate a passion for customer service.
Maintain a professional customer service image including written and verbal communications and appearance.
Prepare repeat customer quotations and follow up as required.
Conduct contract review and provide customer with order acknowledgement.
Process and track customer orders utilizing the manufacturing system software.
Create work order and related documentation.
Work cooperatively with the customer to coordinate delivery schedules.
Assist management in resolving customer complaints.
Conduct customer Return Material Authorization per procedure.
Assist management in producing accurate outlooks/forecasts.
Maintain a working knowledge of manufacturing systems software so that optimum performance of the system can be achieved.
Verify the accuracy of data entry and transactions (including month end checklist items).
Conduct job responsibilities within the established accounting internal controls.
Obtain vendor quotes, as necessary, considering procurement best practices whenever purchasing items or services.
Order materials and plan outside services based on production needs.
Maintain reorder point quantities for inventory purchases based on best practices.
Manage inventory per ITW grading standards.
Comply with relevant ITAR procedures.
Have familiarity with the ISO 9001and AS9100 requirements.
Review and analyze department data and trends to make continuous improvement recommendations.
Apply 80/20 and the ITW toolbox.
Maintains proper record retention per ITW standards.
May travel to customer sites with other management staff for meetings.
Conduct annual customer reviews for each of the -80- customers they serve. Reviewing sales history, pricing and margins.
Be able to work within a team.
Meet safety and good 5S practices to include record retention requirements
Follow all quality procedures and achieve line of sight requirements.
Perform other related duties as assigned
Education
2+ years applicable post high school education.
2+ years customer service experience.
Experience
Strong computer skills including ability to use various software packages (i.e. Microsoft Office 365, Outlook, Excel, Word, PowerPoint).
Ability to read, understand and communicate customer purchase order, technical specifications and print information.
Must be a highly organized and self-motivated individual able to handle multiple tasks and meet deadlines in a fast-paced environment.
Strong analytical skills and attention to detail.
Knowledge of general accounting principles, job costing and inventory systems.
Knowledge of engineering documentation control, materials, mechanical principles, manufacturing processes and bill of materials.
Knowledge of customs and international shipping procedures and regulations as required.
Ability to read, understand and communicate customer purchase order, technical specifications and print information.
Experience working in teams and communicating effectively.
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
