Director, Strategy & Transformation - SaaS Billing Operations
The Elevator Pitch: Why will you enjoy this new opportunity?
Working with the Strategy & Transformation team, you will be engaged in creating new ways to improve performance. This will include discovering and introducing solutions to drive VMware's SaaS transformation in Order to Cash and more broadly within Worldwide Operations. If you are passionate about providing customers with an unparalleled purchasing experience that enables VMware's customers to rapidly realize the value of our products and services while ensuring financial integrity, then you'll feel right at home.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
You will think strategically and execute tactically. This includes coordination between people, process and system capabilities with outcomes that ensure the globally distributed teams can thrive in an action-oriented and agile operating model.
Within 30 days, you will gain an understanding of SaaS Billing Operations people, process and systems
You will work closely with leaders in Order to Cash, Revenue Operations, Worldwide Operations, as well as Product Managers, Engineers, and Business Stakeholders across VMware to create efficiencies within SaaS Billing
All efficiencies will be focused on helping us to achieve the VMware strategic priorities of winning the multi-cloud enterprise, operating as a -consumption-obsessed- SaaS company and adapting our mindsets to operate as -One VMware-
Within 90 days, you will create a compelling vision across people, process, and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement, and implementation of scalable process & technology
Within 180 days of employment, you will influence leaders across different business and functional teams to streamline Order to Cash processes and recommend standard operating procedures across all relevant teams (Sales, Deal Management, Order Management, Finance, Revenue)
Within 360 days along with the above, you will be designing enhancements to the billing operations, usage and cost management framework to provide VMware Customers with world class billing, usage and cost management insights
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
You can expect a variety of assignments that will change based on current strategic priorities:
Lead and partner with global Product Managers, Engineering, Product and Business Stakeholders to deliver large scale quote to cash and digital transformation projects
Prepare our teams and systems for potential acquisition and integration
Create and maintain project plans, drive progress, maintain issue and risk logs, manage and escalate issues
Drive collaboration within the SaaS Billing Operations team by facilitating workshops, activities, and aligning team members on roadmap execution
Measure and track program effectiveness from concept to delivery
Identify critical assumptions, establish success metrics, and use data to inform decisions
Deliver status updates to impacted executives and relevant stakeholders for key strategic initiatives
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Sara Conte, Senior Director of Strategy & Transformation . Sara reports to John Gallinagh, the leader of Order to Cash Business Operations within the Worldwide Operations team. Sara leads digital transformation efforts at VMware by creating actionable insights for the team, identifying and implementing key strategic transformations, analyzing and improving process flows, introducing automation and reducing non-value activities. Sara has a background in strategic planning and transformation in SaaS/software, management consulting, and private equity. She believes that teams work best with diversity and a combination of high-level strategic planning and detailed implementation.
The team is distributed and works from different parts of the globe. Most of the team works in Palo Alto, Cork, or Bangalore. The team has a dynamic, open culture and encourages continuous learning through VMware sponsored opportunities and by spending time with teammates.
Where is this role located?
This role is fully remote and can be done anywhere in the U.S. Occasional travel to Palo Alto and other locations may be expected.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Business Strategy and Operations
Subcategory: Strategic Planning
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2022-10-26
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
