Career Area:
Marketing / Sales / Product Support
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer's needs. Join us.
Job Description
Cat Minestar serves our mining customers in achieving sustainable operational improvements by leveraging the power of data, people, and processes. We partner with our global dealers to help our customers sustainably improve safety, efficiency, productivity, and fleet utilization at their sites. MineStar Edge & Guide are our latest innovative cloud-based solutions in Cat MineStar portfolio.
As a Product Service Engineer, your role is centered around product field validation and product problem management. This position is a great opportunity to evolve to a Subject Matter Expert (SME) in MineStar Solutions business unit.
Job Duties:
Work with dealers and customers to monitor the overall product performance and coordinate improvements in its serviceability, reliability, and maintainability.
Coordinate product problem investigation and resolution using Continuous Product Improvement (CPI) process, field testing, and analysis of field returns.
Accountable for working with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA).
Provide technical support & escalation to engineering through Call Center and Sales Force (TSC) to Tier 1 (dealers), Tier 2 (Call Center), and Tier 3 (service engineering) support.
Participate in New Product Introduction (NPI) gateways, Support Request Reviews, and bug triages meetings.
Assist in creating, updating, and improving product service publications and release notes.
Coordinate and issue Send-it-Back (SIB) for failed components for engineering failure analysis.
Conduct dealer and customer visits to execute field-follow validation plans and/or provide technical assistance on urgent field problems.
Assist with the development of MineStar Technology Training course content.
Provide technical assistance to internal teams and divisions including commercial, training, and implementation teams.
Basic Qualifications:
Bachelor's Degree in engineering, or relevant equivalent field experience.
At least 3 years of technology job-related experience.
Top Candidates Will Also Have:
Excellent teamwork, relationship-building, and communication skills.
Technology aptitude with a keen curiosity of -know-how-.
Strong understanding/experience of computer networks and cloud computing.
Experience with DevOps & MS Azure.
Exceptional technical problem-solving skills.
Understanding of Caterpillar equipment onboard electronics.
Prior experience in mining or mining technology.
Additional information:
The primary location for this position is Tucson, AZ, or Mossville, IL.
Relocation or work visa sponsorship are not available for this position.
This position may require up to 50% domestic and/or international travel.
Closing date: 7/9/2023.
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
