Cloud Operations and Innovation (CO+I) is the engine that powers Microsoft's cloud services. The team is responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.
We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24/7/365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
At the forefront of the action in CO+I is our Critical Environments Hardware and Service Engineering team, which is looking for a Senior Service Manager to join the team!
The Critical Environments Systems Intelligence group (CESI) is responsible for establishing global Critical Environment (CE) infrastructure requirements, standards while delivering CE efficiency and optimization programs and projects, that support 24/7/365 mission-critical CE instrumentation infrastructure within Microsoft's global datacenters.
Responsibilities
CESI is seeking a Senior Service Manager to join our Critical Environment Infrastructure team. In close collaboration with peer teams and stakeholders, this role will work with a team of service engineers charged with the design, integration, and operational support for CO+I's Critical Environment Telemetry systems across all datacenters. The primary accountabilities for the role are managing the distinct services within CESI. This includes defining and meeting Operational SLAs, security mandates, and related post-deployment telemetry service management and sustaining operations. The key areas of responsibility include ensuring the CE telemetry infrastructure meets planned capacity needs for existing and upcoming sites, collaborating to ensure that the associated technology stack meets evolving design, security, and compliance standards, and providing 24/7/365 telemetry infrastructure operational support. This individual will use a growth mindset to develop, foster, and leverage partnerships with CESI engineering teams, peer teams, Datacenter Operations teams, and CO+I teams responsible for the design and delivery of datacenters.
The ideal candidate will possess a range of service management experience including defining operational SLA's, creating service roadmaps, reporting on monthly service metrics and availability while fostering a continuous improvement mindset. The candidate will work closely with infrastructure architecture in building, managing, and maintaining services. They will also work with Microsoft partners in the evolution of hardware and software features which support Critical Environment work.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree AND 4+ years experience in engineering, project/technical program management, data analysis, or product development
OR equivalent experience.
2+ years experience managing cross-functional and/or cross-team projects.
3+ years' experience in service management including IT Operations and Lifecycle Management.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
6+ years experience managing cross-functional and/or cross-team projects.
1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
