Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2022) is seeking a Service Resource Coordinator for our office in Chesapeake, Virginia.
**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia since 2011.
Primary Role
To provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering Damuth's 5-Star Experience to internal and external customers. To provide prompt, positive, and professional interactions to interoffice personnel and Service Technicians at all times.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
Coordinates and schedules all service work for maintenance, quoted work, time and material, warranty, start-ups, emergency calls, training, meetings, on-call and any other as directed activities.
Ensures that all calls are properly entered in the software system.
Ensures all field schedules are updated and properly maintained, including Graphical Schedule Board.
Ensures proper information is obtained and entered for all service calls.
Ensures proper information is provided to the service mechanics to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
Follow up on procurement of needed materials and supplies.
Reviews documentation from service mechanics, vendors and customers to ensure proper filing, accounts payable, cost moves, and billing are completed in a timely manner.
Reviews all tasking and open work orders to ensure timely and required work is performed.
Provide proactive follow up with customers, service mechanics and interoffice to ensue outstanding issues are resolved and all commitments and expectations are met or exceeded.
Works with service technicians, mangers and /or supervisors to resolve issues / problems in the field and helps provide solutions to improve on-going procedures.
Prioritizes workload and request to ensure customer and employee satisfaction are delivered.
Approves and process payroll for Service Technicians.
Issue purchase orders for job materials
Perform monthly billing journal review of open calls to confirm work status.
Backup paperwork for calls to include customer PO, emails, request for service, estimates, proposals, etc.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Required - High School Diploma or equivalent
Preferred - Bachelor's degree. Technical school or Associates degree.
Required - 2 years of experience in dispatch coordination and customer service call handling in a fast paced, high-volume environment in a related technical industry
Required - 2 years of experience working in a professional office environment
Preferred - HVAC industry experience
Preferred - 3 years prior Service Coordination experience in the HVAC industry
Preferred - Background in Business Administration
Special Skills
Required - Ability to multi-task in high-stress situations.
Required - Ability to communicate effectively in person, by phone and through written communication.
Required - Exceptional customer service skills
Required - Mature, credible and comfortable in dealing with customers and vendors.
Required - Strong organizational skills
Required - Proficiency with use of the telephone and voice mail, the computer, and other office equipment.
Required - Strong computer skills
Required - Proficiency with Microsoft Office / Word / Excel / Access
Required - Ability to write reports, business correspondence, and procedure manuals
Required - Ability to effectively present information and respond to questions from customers, field technicians, and supervisors.
Other Requirements
Required - Ability to pass drug screening.
Required - Ability to pass formal background check.
Required - Able to prove U.S. Employment eligibility.
Required - Willing to travel locally as required.
Required - Flexibility to work overtime/weekends, as needed.
How to Apply
Go to the following website and apply online: http://www.damuth.com/careers/
Please note that applications and resumes are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757) 558-0200 in advance to schedule an appointment to apply.
Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause.
EOE including Disability/ Vets, Drug Free Workplace
EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Company Paid)
Paid Time Off (Sick and Vacation Time)
Short and Long Term Disability (Company Paid)
Maternity and Paternity Leave
Jury Duty Pay
Bereavement Leave
401(k) and Profit Sharing Plan
...and more!
