Career Area:
Marketing / Sales / Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Hear about the Caterpillar Experience for yourself (https://www.youtube.com/watch?v=Wf0PVJdUOWo&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=2)
Job summary:
We are looking for a Field Follow Engineer that is motivated to make an impact on the customers and products that they support.
In this role, you will be expected to provide direction as necessary to entry-level marketing positions, Caterpillar Field Reps and Dealer Product Support Personnel. You will be responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a Division. This means you will need to identify problems, investigate causes, and establish priorities for resolution. It will be critical for you to be able to define problems in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans for fixing problem (including validation), and publish the corrective actions.
What you will do:
Travel to commission, troubleshoot, and monitor engines built as early learner, prototype, pilot, or field test units being operated as part of a New Product Introduction (NPI) program
Write detailed trip reports with documentation on findings from each trip to the field
Complete inspections of NPI parts and products in coordination with Platform Engineering, NPI Management Team, and NPI Field Follow Coordinator
Manage Cat Dealer technicians in completing tasks related to Field Follow assets
Document issues in Pre Production Reliability Database (PPRD) and create NPI Issues as needed, participate in issue review meetings to support NPI issue creation
Arrange for return of test parts and/or equipment from field follow units
Communicate issues, resolutions, and requirements to Dealer and Customer
Install telematics equipment and assist in troubleshooting related problems
Assist NPI FF coordinators in writing and marking up service publications for diesel and gas engines
What you must have:
Bachelor's degree and 3 years of relevant engineering or product support experience OR Associated degree and 5 years of relevant experience OR 8 years of relevant experience.
Excellent analytical skills and the ability to perform complex assignments
Self-starter with strong technical skills and good judgment
Demonstrated superior communication skills including listening, writing, preparing, and delivering presentations to high-level company managers, dealers and customers
Demonstrated mechanical aptitude and experience working on mechanical products
Top candidates will also have:
Bachelor's degree in Engineering
5+ years of relevant engineering or product support experience
1+ years working with CAT dealers
2+ years large engine experience - especially natural gas engines
Experience traveling for job assignments
Experiencein well stim products or services
Experience with the Caterpillar NPI process
What you will get:
A commitment to diversity and inclusion . Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. Here, you can apply your unique life and job experiences, and work in a team environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
You earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date)
Additional Information:
This position will close on 11/10/2023
Travel requirements may be
This position can be located in Lafayette, IN, Houston, TX, or Mossville, IL. Preference given to those candidates in Lafayette or Houston.
Domestic relocation is available.
VISA Sponsorship is NOT available
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
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Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
