LOCATION: Candidates MUST live in/near Michigan or Northern Kentucky**
TECHNICAL ACCOUNT MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity?
Do you -live and breathe- the VMware core stack of products?
Are your dreams filled with vSphere, vCenter, ESXi, vRealize, vSAN and VMware Cloud Foundation?
Do you already have your VCP Certification (or could you get it within the next 90 days)?
Do you live in/near Southern Michigan or Northern Kentucky?
Do you have proven experience with large clients?
You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer's primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.
You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
First, you complete a 5-week onboarding plan that will be prepared for you
3 months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business - identifying the gaps that need to be resolved and approving the success plan for them
Between 6-11 months from your joining date, you will be able to present your achievements while performing the plan using the internal tools and deliverables that we will provide to you. Those will drive your TAM service renewal.
Managing customer engagement milestones
Customer Advocate; extraordinary customer liaison
Map VMware solutions to the customer's unique business and technical requirements to ensure strategic long-term value
Understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive adoption of VMware solutions within your assigned accounts
Agility: respond to the needs of your customers with confidence and ease
The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?
As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will:
Use your tenured expertise with VMware's core stack of products (vCenter, vSphere, ESXi, etc.)
Have VMware Certified Professional Certification (VCP) 5 or greater certification preferred (or be able to get it within 90 days)
Use your validated technical knowledge in at least 1 of the following areas: Infrastructure SDDC (Vsphere, VCF) or Cloud Environment (Cloud services, Vcloud director) or Automation (Vrealise suite, vRA vRO) or Storage (VSAN) or Applications (Tanzu/ Devops/ kubernetes) to help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have.
Help VMware to create 'customers for life' by collaborating with our Customer Success, Global Support, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
Have measured and proven success in client-facing role
Have proven experience with enterprise-level accounts
Location: Candidates must live in or near Southern Michigan or Northern Kentucky with the ability to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)
Leverage your business insight and problem-solving skills with the ability to influence change
Understanding of consulting processes (project lifecycle, road map alignment)
Use excellent communication, presentation, and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel
Provide project leadership, coordination and architectural guidance for the customer's major VMware initiatives
Maintain high-level technical knowledge of core VMware solutions and future product direction
Build operational improvement plans for your customers
Manage and own contending requests across multiple client engagements
Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
Use your professional skills (Time-management, communication, flexibility, organization, thinking outside of the box) to build an effective consulting advisory relationship with the client engineering teams, DevOps, architects, operations teams, and management.
Support your customer's technical queries, solve technical issues and present the art of the possible with technology they have not thought about. You will be also creating with them their custom-tailored technology roadmap.
Use the experience that you gain your experience in the field, you will support the TAM team (as well as the wider VMware organization), helping all of us to constantly improve.
What is the leadership like for this role? What is the structure and culture of the team like?
Do you like working for a supportive manager that helps you navigate your career while removing roadblocks to your success? Our VMware TAM Organization continues to experience rapid growth and stability, thanks to high customer satisfaction with the TAM program. With this continued growth, there are plenty of opportunities for TAMs at all levels to help us shape and define the role going forward. TAMs frequently help with internal projects or initiatives to continue evolving the TAM role and the impact we have with VMware customers. We exist to ensure our customers have a great experience with our VMware products and solutions.
Where is this role located?
This role is a home-based office position in or near Southern Michigan or Northern Kentucky. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
Employee Stock Purchase Plan (ESPP)
40 hours of paid time to volunteer in your community
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
VMware
Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.
At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html. We want to hire epic people who enhance our diverse culture - people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html
This job requisition is not eligible for employment-based immigration sponsorship by VMware
#LI-HD1
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-10-07
VMware's Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere - whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
