The International Operations Support and Training Manager is responsible for executing the operations & learning strategy and standards for Inspire International. Based on regional and global needs, this position develops and provides supporting tools, resources and programs that drive operational execution for Inspire International brands.
RESPONSIBILITIES
Provides and manages brand standards and operational execution by brand and country, including but not limited to Manager training Programs, Team Member Training Programs, Recipe Specifications and Standards, Certification Programs
Manages the operational and training material development for new market launch by brand, including menu development support
Manages the operational innovation to market process including project management and working as part of a cross functional team
Manages the development and documentation of operating systems for new products, processes, and equipment
Ensure proper hand-off and/or implementation of tools, standards, resources, and programs are executed to appropriate Inspire teams and/or licensee groups
Serves as an operation expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all phases of operations and assisting and supporting Field teams as needed
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Support a culture of high performance and accountability which embodies the BWW values and delivers on the brand promise
EDUCATION AND EXPERIENCE QUALIFICATIONS
4-Year degree or equivalent combination of education and professional work experience in Learning & Development, Training, Business Development, or related field
Excellent oral and written communication skills
Has a positive attitude, is a customer service and brand advocate. Motivates and builds mutual trust, respect, and cooperation with and among trainees and team members
Strong drive for results, attention to quality and details, analytical problem-solving skills
7-10 years of operations, learning/training
Knowledge to perform tasks in Microsoft Office Suite of Products including Word, Excel Outlook, PowerPoint
Knowledge to perform tasks in Adobe Creative Suite of Products including Illustratorand InDesign
Experience creating content for a learning management system (LMS)
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
Strong verbal and written communication skills
Ability to assess needs, influence, collaborate, deliver and leadership
Ability to plan, multi-task and manage time effectively
Financial acumen/proven ability to create/manage a budget
Strong organizational and planning skills
Self-starter and able to work independently
Learning Design and training content creation
Analytical and problem-solving skills
Ability to influence and persuade
Project management, Innovation, and creativity
International business experience preferred
Ability to travel domestically and internationally up to 20%
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
