The Junior Repair Planner is an hourly position in the Southern California market. The Repair Planner for Fix Auto must be an experienced professional in repair planning for auto collision repair.
Write a complete auto body collision repair plan after the vehicle is disassembled
Ability to identify express repairs and schedule vehicles appropriately to obtain cycle time efficiency.
Partner with the Customer Care Specialist to ensure customer communication and file accuracy.
Knowledgeable in metal, refinish and plastic repair techniques.
Source, order & receive parts per insurer and company guidelines along with the parts coordinator.
Provide an exceptional customer service experience through communication and setting expectations with the customer, ensuring a quality and time efficient repair.
Ensure quality is checked at each level of the vehicle repair, all repairs are performed according to OE standards and BAR regulations including performing necessary scans
Responsible for ensuring final bill and estimate accuracy; all supplements are noted and authorized, all customer authorizations are noted throughout the repair, parts are listed correctly, ready to bill at delivery of vehicle including DRP closing documents.
Must apply for State appraiser's license within six (6) months of employment.
Knowledgeable in Auto Body Estimating, Mitchell and CCC One.
Ability to write a complete repair plan after vehicle disassembly.
Understanding of cycle time efficiency and shop production.
Structural and Suspension Damage Analysis experience
Exceptional Customer service skills
Knowledge of metal/refinish replacement and repair techniques
IND3
Requisition ID: 2022-22227
External Company URL: https://fixauto.com/us/en/
Street: 51 E Grand Blvd
