This is a job for a Member Service Representative position with the company located in Diberville, MS area.
Job Summary: To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Help/training to lower-level team members.
Responsibilities: Analyze, research, and resolve problems and discrepancies related to member accounts/loans. Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications. Counsel current and prospective members about Navy Federal's products and services. Ensure cash and other negotiable instruments are handled properly. Identify opportunities to cross service products and increase product penetration. Perform platform banking functions. Assist level I team members. Understand and comply with federal and other regulations relating to financial products and services. May assist with Branch Office vault opening, closing and balancing procedures. May serve as a Branch Office and/or ATM vault custodian. Perform other duties as assigned.
Qualifications:
Experience in member/customer service preferably in a call center, retail banking or financial institution. Experience in working in a credit union environment.
Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
