Position Description
If you love a high energy and fast pace environment - Serco has a great opportunity for you! The General Clerk III will be on a dynamic team, supporting customers with processing their retirement pensions at our Fairfax, VA location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.
The FRTIB administers the Thrift Savings Plan, the world's largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. It was established by Congress in the Federal Employees' Retirement System Act of 1986 and offers the same types of savings and tax benefits that many private corporations offer their employees under 401(k) plans. The FRTIB's mission is to administer the TSP solely in the interest of its participants and beneficiaries.
In the General Clerk III role you will:
The General Clerk III provides document management activities (Scanning, indexing and document preparation) and overall clerical support functions for the processing activities of the Operations Center. Enters data into FRTIB's systems of record associated with the participant or TSP account holder. Relies on instructions and pre-established guidelines and job aids to perform the functions of the job. Evaluates and reviews the validity of beneficiary of designation forms against established guidelines and recommends beneficiary determinations. Learns and provides a variety of office support activities for the Operations Center contract of the Federal Retirement Thrift Investment Board's (FRTIB) Thrift Savings Plan (TSP) which may include processing mail, filing, processing fax and system queues, scanning, indexing documentation to accounts, general supply stocking; and performs related work as required.
The General Clerk will perform mail processing duties including; but not limited to, pick up, opening, date-stamping, sorting, filing, returned-mail handling and distribution, and outgoing mail preparation. Performs fax queue processing duties including; but not limited to forwarding, printing, or saving for entry into various systems. Performs system queue processing duties including; but not limited to forwarding, printing or saving for entry into various systems. Performs scanning and indexing functions for incoming documentation. Establishes and maintains office files, following an established filing system. Performs supply duties for the stocking and maintenance of office and kitchen supplies. Performs other duties of a similar nature or level.
Qualifications
To be successful in this role, you will have:
High School Diploma or GED
Must be able to obtain and/or maintain a Pubic Trust security clearance.
Two years of related experience.
Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
Microsoft Office knowledge and experience.
If you are interested in supporting and working with our FRTIB Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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ID 50805
Recruiting Location : Location US-VA-Fairfax
Category Administrative/Clerical
Position Type Full-Time
Security Clearance Other
Clearance Details Ability to obtain a Public Trust
Telework No - Teleworking not available for this position
Campaign LPPBGC
