Description reqid: 128166 HALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with theHallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success. Ourcultureof care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours. What we do and how we do it TheCustomer Care Advocaterepresents Hallmark Cards, Inc., by providing customer care to callers via an in-bound 800 number. As "The Voice" of Hallmark to our retailers, the Customer Care Advocate serves as the main link between our retailers, field sales personnel and corporate headquarters. Advocates focus primarily on providing resolutions to all order-related issues (availability, post-shipment, etc.), general system-matic issues and concerns, store inventory inquiries, and also apply extensive product and program knowledge of all Hallmark's brands and channels of distribution to aid the retailer. Work schedules for available openings are assigned based on company seniority, with start times ranging from 7:55a.m. to 9:30a.m. Performance in the position will be used as necessary in the event a tie-break situation occurs. What your role entails and how you'll contribute To help us deliver outstanding care to our valued customers, the Customer Care Team needs affirming and empathetic, energetic, motivated and customer-focused individuals, with retail and/or customer service experience, excellent verbal and written communication skills, superior attention to detail, strong computer skills and the ability to multi-task in a fast-paced environment. BASIC QUALIFICATIONS The following is required to be considered for this role: 1 year of retail, wholesale sales or previous customer service experience HS diploma, GED or equivalent Experience with Impact/Mainframe CICS Screens Experience with PC navigation and Microsoft Office programs (Word, Excel and PowerPoint) Adaptable to a flexible work schedule and able to work 7:55a.m. - 6:00p.m. shift, some holidays, and mandatory overtime as needed and some corporate holidays PREFERRED QUALIFICATIONS Your resume and application will stand out if you have: Attention to detail and dedicated to reporting accurate facts that are pertinent to the work being performed. Experience in navigating multiple data entry systems and applications, as well as working with dual monitors. Proficient in solving complex problems. Intellectually curious and self-motivated; experienced in dealing with complex concepts and situations. Excellent verbal and written communication skills; clear
