Technical Helpdesk & Network Remote Support Agent II
Montgomery, Alabama, United States
New
Administrative Assistance & Clerical
3 days agoPost Date
23201304Requisition #
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CTG is seeking to fill aTechnical Helpdesk & Network Remote Support Agent IIopening for our client in Montgomery, AL.
Location: Montgomery, AL
Duration: Temp to Perm
Overview:
Provide technical and solutions support for new and existing customers as well as provide remote network and software technical support relating to all connected products.
• Builds knowledge of the organization, processes, and customers.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Receives a moderate level of guidance and direction.
• Moderate decision-making authority guided by policies, procedures, and business operations protocol.
Duties:
• Installation of connected MFPs on the network.
• Installation of scanning options, configuration, and training.
• Installation of printer drivers on the Print Server and/or workstations.
• Installation of administrative software tools, configuration, and training.
• Participate in the Site Survey policy for the designated area.
• Deliver technical services based on a Statement of Work (SOW) that captures specific customer requirements, professional services, and technical specifications.
• Provide post-sales technical support for existing customers.
• Provide billable network services when customer agreement does not cover such services.
• Utilize the remote support tools including Log Me In.
• Escalate technical issues to the appropriate technical personnel and supervisors.
• Interface with Sales, Solutions, and Service teams.
• Required to lift up to 50lbs and assist truck driver moving equipment.
• Other duties as assigned.
Experience:
• Valid driver's license and minimal level of auto insurance coverage required.
• Preferably three to five years field or corporate experience specifically relating to technical support or networking, network printing and scanning.
• Specific knowledge of network printing and scanning applications including color printing,
scanning and storage.
• An in-depth knowledge of the most widely used network and workstation operating systems, including networking interface standards. This includes the Microsoft platform and MAC.
• Ability to communicate technical information effectively in verbal and written formats.
• Exceptional customer relation skills.
• Knowledge of LAN and WAN architectures.
• Knowledge and expertise of data base and data communications software helpful but not
required.
Education:
• High School Diploma or G.E.D. equivalent a minimum
• Associates Degree preferred A+, Network+ recommended
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contactJamie Robinson at 716-887-7208 or Jamie.Robinson@ctg.com. Kindly forward this to any other interested parties. Thank you!
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Education Level: High School Diploma/GED (11 years)
Work Remote: No
Travel: No
