Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Project Manager Senior, you will facilitate and drive the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. You will demonstrate an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Additionally, you will collaborate with key partners, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.
Relocation assistance is not available for this position.
What you'll do:
Drive implementation of work efforts, working closely with cross-functional teams and resources to achieve multiple program and project landmarks within established timeframes.
Plan, direct, organize resources, and coordinate all project activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.
Monitor and report on business objectives, work efforts achievements, and key indicators.
Communicate with customers and provide insight on issues through root cause analyses.
Facilitate collaboration on creative alternatives to work efforts challenges and resolves issues with experts.
Remove obstacles and impediments to ensure business and operational objectives are met.
Develop and track project budgets that may include capital expenditures, operational expenses, and labor funding requirements.
Identify and apply standard methodologies and needed operational improvement; drives adoption and challenges standards.
Monitor project execution to deliver incremental business value for communication to partners and program managers.
Participate in the creation of the master work efforts plan from the underlying plans (if applicable).
Assist in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
Establish overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.
Lead risk by using the best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 6 years' relevant experience in project or program management, including planning, tracking and delivery.
Comprehensive knowledge and demonstrated application of project management tools and methodologies.
Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.
Experience supporting projects with complex deliverables including information technology and dependencies across organizations.
In-depth understanding of risk management policies and procedures.
What sets you apart:
Experience working with highly complex regulatory matters.
Experience working with governance of Financial Crimes.
Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, and state laws applicable to the fraud organization
Advanced understanding of the Issues Management process and demonstrated application of knowledge, skills and abilities towards work products and deliverables associated with Issues.
Ability to think outside the box and help champion a culture of passionate member service, process excellence, and risk management
Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,900.00 - $172,000.00 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
