Application Analyst
JOB SUMMARY
Application Analyst, Operations Data Solutions - This job will be filled as an Exempt Level 4, 5, or 6, depending on the qualifications of the successful candidate. Primary responsibilities for this position include the implementation and on-going technical support for the Aveva/OSIsoft PI vendor software suite and tools used in support of operations, performance, and maintenance. The application and associated tools are used to collect, store, find, deliver, analyze, and visualize operational data. The real-time and historical data is used to support critical business operations, analytics, and planning efforts. Additional duties include software solution evaluation, system integration within business processes, software implementation and upgrade, interface with other systems, end-user technical support, and software product lifecycle management; While ensuring solutions are implemented, operating, and supported to attain high availability and business effectiveness; And while working closely with business partners, peers throughout the Technology Organization (TO) and vendor partners. This position will work within a team providing primary and backup support for this suite of application software solutions.
Job Experience & Education
Education and Experience:
- 4-year bachelor's degree in a Computer Science, Management Information Systems, Business, Engineering, or related degree is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in the administration of data historians in industry.
- One or more years of experience with the installation, configuration, and monitoring of Aveva/OSIsoft PI System servers, interfaces, and user tools preferred
- One or more years hands-on experience implementing and supporting application software solutions preferred
Technical Skills
Required
- Experience with Windows system administration version 2016 and above
- Fundamental knowledge of networks, firewalls, and related hardware and software
- Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment
- Demonstrated knowledge of software delivery life-cycle processes and the ability to apply solution delivery best practices
- Experience supporting application software solutions running on Windows based client and server operating systems
Preferred
Experience as a system administrator of the Aveva/OSIsoft PI System or other data historians
Experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications
Experience with performance optimization and monitoring technical assets
Experience in scripting languages (PowerShell, SQL)
Experience working with data analytic tools such as Power BI
Non-Technical Skills:
- Able to provide periodic 24x7 on-call support
- Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams
- Excellent diagnostic, troubleshooting, analysis, and problem-solving skills with the ability to identify, document, and communicate issues, business requirements, and training material
- Ability to research solutions to problems with the discipline to follow up on anomalies and problem situations
- Ability to assess the impact of changes and quantify risk to ensure appropriate business and technical decisions are made
- Flexible, can work under stress with changing direction and with minimal supervision
- Effectively organizes tasks, manages multiple shifting priorities/details, and meets tight deadlines
- Takes initiative to understand issues and take corrective actions or make system changes where necessary
- Ability to learn in a dynamic and fast paced environment. Must also be capable to learn applications in a quick and efficient manner
- Capacity to learn and apply new technologies, skills and concepts
- Excellent communication skills (both oral and written) fostering open & proactive communication
- Ability to build and maintain strong relationships with the Technology Organization and business unit stakeholders with a focus on cooperation & teamwork
Knowledge, Skills & Abilities
Strong written and oral English communication skills with the ability to tailor communication as appropriate for the audience. Capable of building productive relationships with teammates and business partners focused on teamwork and cooperation. Often solving problems for end-users, but more frequently equipping them or other partners with knowledge and necessary tools for self-service problem resolution. Familiar with modern software development, source control and change management methodologies. Excellent analytical and problem-solving skills, and ability to diagnose and resolve problems to meet customer service level expectations. Excellent organization and time management skills, to manage time and priorities to effectively respond to the support needs of multiple users, meet upcoming deadlines and commitments. Able to work in a professional environment with limited direct supervision. Strong customer service skills with the capability to manage customer expectations, fulfill commitments and meet project deadlines. Capable of identifying and implementing technical and business orientated process improvements.
Behavioral Attributes
- Safety First - Accepts responsibility for the safety of yourself and co-workers
- Positive Can-Do Attitude - Must be willing to take ownership and full responsibility for duties and work effectively under the pressure of deadlines and shifting priorities
- Self-Starter - Able to work in a professional environment with limited direct supervision
- Results-Oriented - Acts with speed and decisiveness; takes initiative does what it takes to meet commitments
- Commitment to continuous learning and improvement - Stays abreast of new technologies and techniques in the market; Looks for opportunities to improve through strategy and innovation. Other Requirements
- Some travel will be required
- Signature of Intellectual Property Agreement is required for all Southern Company Technology Organization employees
- Participation in random drug/alcohol testing is a requirement for employment
- Work Location - The Energy Center, 3535 Colonnade Parkway, Birmingham, AL, 35243.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6455
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
