JOB TITLE: Product Delivery - Hire to Retire - Application Analyst, Expert Level
Career Framework Job Family: Application Development
Company: SCS
Organization: Enterprise Foundations
Supervisor: Manager, Product Delivery
JOB SUMMARY:
Provide Time and Pay and/or Human Resources end to end process expert application support including Oracle HCM Cloud and related tools in the ecosystem, as well as custom solutions and legacy systems. This analyst will ensure the stable/efficient operation of these critical enterprise applications by troubleshooting complex issues, optimizing business processes, and supporting end users in the most efficient usage of our enterprise solutions. In addition, assisting in the strategic roadmap creation /maintenance relative to HR applications and the delivery of value-add initiatives in coordination with our key vendors and key stakeholders.
Responsibilities :
Provide expert-level solution support including configuration, unit testing, controls execution, access management setup for Oracle HCM Cloud.
Collaborate with Business Owners and Process Managers to understand their complex requirements and translate into Functional and technical requirement documents, troubleshoot complex issues, and provide guidance on complex system functionalities to other resources.
Analyze and resolve complex system defects to ensure system stability, accuracy, and data integrity.
Optimize system and process performance by identifying/implementing enhancements and best practices.
Aid in defining the product roadmap, outline plans for adoption of new quarterly features and work with multiple pillars and partners to leverage unexplored HCM functionality.
Collaborate with Oracle to outline product gaps through Enhancement Requests to reduce technical debt and customizations.
Collaborate to develop and maintain user documentation, training materials, and knowledge base articles.
Able to multitask, prioritize work and communicate timelines to business partners
Follow SDLC process to deliver quality products, with strong understanding of the Agile framework
Aid in managing vendor relationships and influence future product direction through user group participation and forums like Cloud Customer Connect
Ensure work is quantified and tracked using agile portfolio management tools
Mentor and support all members of the support team.
Provide recommendations for process improvements and optimizations
Education & Experience:
Bachelor's degree in Business, Computer Science, Management Information Systems, or a related field.
5+ years experience as a Functional and Technical HR resource, with a focus in Oracle HR Technology, preferably Oracle HCM Cloud but including other tools such as Peoplesoft or EBS HCM.
In-depth knowledge and expertise in the HCM Cloud Technical stack from an Analyst perspective.
Strong understanding of Oracle HCM Cloud Architecture & Data lineage.
Strong understanding of Technical and Functional HCM Configuration
Good understanding of HCM and ERP Financials interdependency
Experience with system integrations and working knowledge of integration/middleware tools and technologies in the space, such as OIC, highly encouraged
Excellent problem-solving and analytical skills proven by experience in troubleshooting complex system issues and performing root cause analysis.
Strong communication and written skills to effectively interact with end-users and stakeholders.
Ability to work independently and collaboratively in a team-oriented environment.
Manage multiple key initiatives while meeting timeline on deliverables
Relevant certifications such as the Oracle HCM Business Process Foundations Associate preferred
Knowledge, Skills & Capabilities:
Strong interest in enterprise technology and willingness to learn.
Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot complex technical issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Detail-oriented and well-organized, with the ability to prioritize and manage multiple tasks simultaneously.
Customer-focused mindset, with a passion for delivering exceptional support experiences.
Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
Solution Technical Skills:
Demonstration of good understanding in several concepts including:
Monitoring, Troubleshooting, Root Cause Analysis and Log Analysis.
Scripting, Process Automation & Optimization
Operating systems, Databases and Networking is a plus
Cloud Services
Basic understanding of Security
Agile concepts and Incident Management
Business Continuity
Behavioral Attributes
Takes personal ownership of career development.
Demonstrates - Our Values - - Safety First, Intentional Inclusion (We are One Team), Act with Integrity, Superior Performance
Continuous learner with a high level of interest in learning and applying new technologies and concepts.
Result Oriented, can act with speed and decisiveness; take initiative and does what it takes to meet commitments.
Focus on quality, reliability, and efficiency.
Effective in organizing tasks, managing multiple priorities, meeting schedules, and delivering on commitments.
Methodical approach to solving problems.
#LI
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 4476
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
