Summary Descriptionnbkc isnit your average bank. We take your traditional financial institution and make it better.We know what we offer our customers is only as good as the people behind the scenes who keep it going. Thatis why we make sure youire supported and encouraged along the way. Youill work with some awesome, intelligent and diverse people in a fun and forward-thinking environment and accomplish plenty of things youill wanna brag about.inbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.iWe are currently looking for aiCustomer Experience Specialistito join our Customer Experience team. Check out the details below.iThis position will be @Flex (a combination of both in the office and at home).iiWhat youill doAnswer and direct all incoming phone calls. iCalls may consist of topics regarding basic balance inquiry questions, reordering checks for customers, CD rate inquiries, basic products and accounts offered, basic debit card questions, online application status, holds, and basic online banking questions. iAssist customers with inquiries and/or problem resolution in a professional and composed manner utilizing the Bankis customer service standards with both internal and external customers.Verifies appropriate and required customer information prior to releasing bank account dataUse computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions.Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.iCommunicates potential issues and solutions related to payments risk in the digital banking environment.Possess ability to perform within a complex, multi-functional technical environment.iActively identifies customeris current and future financial needs.Ensures all bank policies and procedures are followed for all duties of the positionResearches and resolves problems and responds to customer inquiries. Must possess superior problem solving skills.Ability to assess risk, exercise discretion and handle sensitive and confidential issues.i iFollows all applicable laws and regulations. iPerforms other duties and projects as assigned.iWhat youill bringHigh School Degree or equivalentBanking or customer relationship/sales experienceMust be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.Knowledge of retail products/services and bank regulations/compliance, preferredStrong knowledge of Microsoft Office applicationsExcellent customer service skillsiBonus PointsAbility to identify customer needsStrong sales orientationStrong number orientation and accuracy with detail orientationAbility to perform essential functions of the job with or without accommodation i i iiMust have excellent verbal and written business communication skills i i i i iiMust have solid computer skillsiOur Hiring ProcessiAfter we review your application and feel youire a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thatis a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.iiWhat youill love about us:iBenefits:Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO i we got you covered!)iSave more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now thatis a sweet deal!iEnjoy 4 wee
