Overview
This contract is held by Team VITEC, of which MANCON is one part. The Store Supervisor is the lead MANCON employee on the contract. The Store Supervisor manages MANCON personnel at several City of Detroit maintenance garages: Russell Ferry, Street Maintenance, Fire Apparatus, and Davison Yard. The Store Supervisor is based out of the Russell Ferry location, but makes weekly visits to the other locations. The Store Supervisor ensures the staff meets the customer service, inventory control, and paperwork expectations.
Responsibilities
Provide quality customer service to include but not limited to the following:
Attention to detail
Meet and greet customers
Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
Answer questions regarding availability of parts
Ask appropriate questions to ensure correct parts are researched and provided
If necessary, inspect equipment in the shop to assist in parts research
Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc... to ascertain the necessary parts to procure
Answer all messages (phone/email) in a timely fashion
Contact appropriate vendors for pricing and to place orders
Inform customers when requested parts are available
Contact Counter/Driver personnel to perform emergency parts pickups, as required
Provide past sales research as requested, utilizing the inventory system
Check parts availability at all MANCON locations utilizing the inventory system.
Contact other MANCON locations to request transfers of parts or obtain parts information.
Review the Master Commodities list as required to ensure requested items are approved for purchase.
Adhere to Required Procedures
Produce and review required reports
Generate, distribute, copy and file all invoices for material issued to City of Detroit.
Produce the daily Ticket Summary report and attach copies of all invoices and submit to City of Detroit.
Generate the Flat File Fix report. Review and correct identified errors in the inventory system.
Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history.
Generate, review and correct the Items without Bin location report
Generate, review and correct items identified on the PT/OP Bin check report
Generate and verify the Receiving report to ensure all receivers have the corresponding original invoice, for submittal to corporate.
Produce and process the Reorder report
Produce the Accounting Issues report. Review, research and call vendors as required to resolve these problems prior to vendor payments being produced.
Generate and review Part Number Consolidation reports.
Generate, review and correct the No Min/Max report
Generate, review the Inactive Item Report. Take action on items as appropriate.
Pull and provide copies of Vendor Invoices as requested to meet City of Detroit's Quarterly Compliance review.
Produce and provide backup for all Credit Card purchases to corporate.
Data Entry requirements
Ensure that all completed customer requisitions are properly invoiced in the inventory system.
Ensure that all vendor receiving documents are properly entered in the inventory system.
Ensure that all inventory transfer requests are properly entered in the inventory system.
Generate new item numbers in the inventory system following published guidelines
Inventory Management requirements
Perform and report weekly inventory cycle counts.
Perform system research on all cycle count discrepancies
Monitor and review inventory Bin assignments to ensure accuracy
Review items sales history to ensure proper Stock Sources are set.
Meet with City of Detroit representatives to discuss future requirements in regards to stocking levels.
Process Transfer requests from other MANCON locations.
Perform Wall to Wall inventory at site, when notified, following established procedures.
Other Requirements
Follow established guidelines for vehicle and equipment maintenance.
Provide 24 hour support at the City of Detroit location during emergencies.
Travel to vendor locations to pickup parts.
Assist with inventory research projects as requested.
Supervise assigned Counter/Driver personnel.
Qualifications
1 year computer experience
1 year Auto and/or HD Parts experience
1 year Inventory experience
1 year Customer Service role
24-hour Availability
Valid Driver's License with 2 years driving experience
Obtain/Maintain Forklift License
Current COVID-19 Vaccine
Preferred Qualifications
Supervisory Role
Attention to detail and adhere to required procedures
Experienced in Parts/Inventory Management
Experience in utilizing an Inventory/Point-of-Sale application to manage inventory
ASE Certification
Physical Requirements
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Essential Requirements
Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking
ID2022-4948
Job LocationUS-MI-Detroit
Company : Name LinkedCity of Detroit Russell Ferry
Work Day Monday - Friday, Other
Work day - Other Weekends and evening's may be required
Work Shift 1 First shift
Type Full-Time
Background Check Credit Check, Criminal Check, DMV Check
Medical Requirements COVID-19 Vaccine
