Founded in 1912, ITW (NYSE: ITW) is a global industrial company built around a differentiated and proprietary business model. The company's seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized, entrepreneurial culture. In 2019, the company achieved revenues of $14.1 billion, with roughly half coming from outside North America. www.itw.com .
Division Description:
ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include: Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI.
The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW's industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers' competitive advantage by...
Maintaining advanced engineering and manufacturing facilities in NA.
Exchanging product, process and benchmarking information with sister units worldwide.
Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.
Position Summary:
The Inside Sales Specialist supports sales of products and services in cooperation with assigned Account Managers to generate growth. May directly handle sales opportunities with existing customers and prospects. Participates in both individual and team selling with Account Managers. Works closely cross-functionally with Account Managers, Sales Coordinators, accounts receivable, and other sales support resources, as needed, to effectively manage customer relationships, pursue selling opportunities and assist in closing business opportunities.
Location: Troy, MI.
Primary Responsibilities:
Along with the Sales Manager and Product Manager, establishes the goals for customers
Nurtures customer relationships that provide insight and a landscape where ITW has a competitive advantage through our -cradle to grave- relationships
Assists the Account Managers with customer interface/visits, proposals, quoting business, follow-up, presentations, and negotiations
Partners with Account Managers for entering quotes and opportunities into the opportunity system
Prepares quotes (cost breakdowns), enters in the customer portal, and provides follow up on quotes and purchase orders with customers
Assists in researching historical data and carryover opportunities
Organizes own work routine with the guidance provided by sales leadership
Works with the account managers and sales coordinators to provide forecast data changes
Tracks and shares information on wins and losses
Participates in sales meetings to obtain information on sales objectives, promotional actions, new products, improvement ideas, etc.
Participates in sales, product and systems training, marketing campaigns, special projects and applies this knowledge in efforts to increase business
Manages -day to day- customer requests, forms, surveys, etc.
Manages pre-production program management activities
Leads GPS $/car coordination and support (current / historical vehicle read-across)
Position Skills and Experience Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree - B.A. /B.S. from four-year College
Minimum 2 years of sales experience in the automotive industry
At least 1 year of inside sales experience.
Strong interpersonal, communication, program management and presentation skills with ability and willingness to communicate, and work with other regions and locations.
Proven ability to deal with changes in the business or its environment.
An inner drive to understand, communicate and exceed established agreed upon goals.
Proven ability to generate respect and trust from staff and external customers/contacts, including the ability to work collaboratively with colleagues and staff to create a results driven, team- oriented environment.
Ability to collaborate and work in a team setting to achieve shared goals
Ability to multi-task a high volume of projects at one time
Works independently as a self-starter, successful at prioritizing work
Decision making, problem resolution and creative thinking skills
Strong personal computer skills in Microsoft Excel, Word, PowerPoint, Outlook
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
