Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a Senior Business Process Engineer at our McLean, Virginia location. The primary purpose of this position is to document business processes as well as redesign, re-engineer, and implement new solutions to align with the regulatory compliance, risk management and operational effectiveness strategy. This position will support the business using Lean and Six Sigma process engineering principles to design and/or optimize business processes and improve their overall execution and performance.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Organizes, leads, and facilitates cross-LOB, process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.
Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow.
Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive member impact.
Establishes standards for measuring performance against process requirements.
Provides advanced statistical analysis for business leaders, project teams, and managers as required.
Conducts in-depth evaluation of business processes, system processes, and industry standards.
Ensures essential procedures are followed and helps to define operating standards and processes.
Train and mentor existing and new employees/contractors on business process improvement.
Qualifications
Equivalent combination of education and experience is considered.
Bachelor's Degree in Business or a related field is required.
Minimum of eight (8) years of progressively responsible experience with industry methods for process improvement, organizational design, organizational change management, or performance optimization.
Minimum of five (5) years' experience with the facilitation of process improvement or business and organizational transformation workshops, sessions, or off-sites, including facilitation with senior and executive leaders.
Extensive experience with MS Visio or like technology is required
Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) or other bank product lines are preferred.
Familiarity with operating regulations including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred.
Advanced knowledge of Microsoft Office tools is preferred.
Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated analytical skills with follow-up and problem-solving capability, lateral thinking.
Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.
Supervisory Responsibility
No supervisory responsibility
Licenses and Certifications
Certification in Lean Six Sigma Black Belt or Master Black Belt Certification required.
Certifications in project management, business process modeling nation, risk management, and/or auditing are helpful.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Travel
Travel to various worksites is required.
Special Message Regarding COVID 19
PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
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