GENERAL SUMMARY: Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Greets, instructs, directs and assists patients and visitors upon arrival to the service area. Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Works collaboratively with various departments on patient access related information. Conducts pre-registration and insurance verification for CHKDHS services. Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
Experience, Education and Training Minimum: High school diploma or equivalent required. 2 - 3 years of related work experience preferred. Minimum of six months customer service experience required, preferably in a healthcare setting. . Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required. Must be able to travel to varying work locations as needed.
