The Activities Supervisor is is responsible for assisting the Activities Director in the development and implementation of activities programs for multiple VOD locations. This position will also be responsible for supervising the Activities staff at all of the fitness and activities centers.
Responsibilities of Gold Key|PHR Supervisors:2. Use the department's Job Skill Handbooks to consistently coach and train Associates.4. Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service. 6. Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.8. Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.10. Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.
Assists Activities Director with recruitment, retention, and training efforts for the activities staff, ensuring efforts result in a well trained staff capable of consistently exceeding guest/owner expectations while delivering a top notch guest experience and product (i.e., well executed activity program).Manages staff and plans proactively and adjusts programs as needed.Communicates with vendors to insure the guests are provided with local discountsResponsible for marketing sales of outside fitness memberships and other specialty programs.Monitors score cards and works to ensure scores meet Company requirements.Effectively manages a team of Activity Attendants, ensuring optimum staffing levels and productivity.In absence of Activities Director assumes all duties under Director of Operations supervision.
Assists in ordering or purchasing supplies for activities and picking up materials needed from outside facilities.
Ensures all activity rooms and equipment are clean, well-maintained and up to date.
Partners with Vacation Counselors to serve as an ambassador at events.
Ensures each resort has a minimum of six activities per day as well as having a back-up plan for inclement weather.
Responsible for purchasing retail inventory for the Activities Center and performs a month end inventory of merchandise.
Coordinates with Activities Director to prepare weekly schedules along with a weekly organized activity calendar and implement activities while.
Conducts effective and timely audits of existing activity programs, ensuring the right programs are implemented at the right location within each property, and targeted to the right audience and that these programs are executed in the most cost effective manner
Job Qualifications
TypeQualification
SkillHas own transportation and has a clean driving record
ExperienceExperience with cash handeling and expense control
ExperiencePrevious experience in a supervisory capacity and working iwth children preferred
SkillAble to communicate with guests and Associates in a positive and courteous manner
SkillAbility to multi task
ExperienceEffective management, leadership, organizational and communication skills
ExperienceAble to create, document, monitor and administrate programs
ID: 2022-4162
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4200 Atlantic Ave
