Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
USAA is seeking a talented Program Manager Lead (Talent Strategy) to join the Life Company Chief of Staff and Shared Services Team. This team has the privilege of designing and delivering the Life Company People and Location Strategy, providing learning and development offerings to ensure a skilled workforce, providing optimal experiences for our front-line employees through effective contact center management, as well as providing best in class employee experiences for our workforce. This role will provide oversight of the Life Company employee experience program to include long-term strategic workforce planning and shorter-term action planning, as well as employee sentiment, and talent programs (i.e. intern, military, and early talent). This role will be leveraged to build out Life Company specific employee experience programs through our strategic horizon.
As a Program Manager Lead, you will lead the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, campus. Relocation assistance is not available for this position.
What you'll do:
Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
Directs analyses, root cause identification and development and recommendation of key work products.
Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
Defines and maintains multiple program strategies based on business demand and ROI expectations.
Negotiates agreements, settles disputes equitably and diffuses high tension situations.
Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor's degree)
8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
Stakeholder management and influencing skills.
Expert level of experience in Principles of Project, Program or Portfolio Management.
Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Background in Human Resources, Learning and Development OR Management Consulting with 3 or more years of experience working with senior leadership on workforce strategy creation and execution.
3 or more years of experience leading strategic workforce planning initiative in a large organization with focus on Talent Forecasting, Capability building and workforce analytics.
3 or more years of experience developing long-term talent plans that contribute to strategic outcomes.
Experience operationalizing, monitoring, and reporting out on talent risks and talent plans to influence senior leaders and stakeholders.
Experience providing strategic and analytical thought to leadership to help lead and influence talent strategy, with the ability to anticipate trends, identify risks, and recommend solutions that align with business objectives.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
