Overview
Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments. Perform basic/routine tasks with moderate scope and minor impact.
Responsibilities
Document problems and resolutions in organized technical detail including problem, cause, and solution
Execute service requests from service catalog
Operate and maintain high speed online printers for large scale computer operations
Perform test, configuration, environment and preventive maintenance activities
Research new technologies within existing infrastructure to optimize operational processes
Establish and test business recovery procedures, standards and policies
Identify, create, update and adhere to applicable standards and procedures
Identify, diagnose, troubleshoot, escalate and/or resolve technical problems
Monitor, troubleshoot and analyze systems/applications
Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Perform other duties as assigned
Qualifications
Ability to document and apply policies, standards and procedures
Experience in problem resolution including determining root cause, scope and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems, terminal knowledge and IT terminology
Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Working knowledge of MVS and JES2 commands
Basic research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill in producing desired results and achieving goals and objectives
Effective skill supporting a global 24/7, member/customer focused services operation
Effective verbal and written communication skills
Desired Qualification(s)
Hours: 6PM - 6AM (Will train on days 6AM to 6PM)
Schedule: Week 1 - Monday, Tuesday, Friday, Saturday / Week 2 - Sunday, Wednesday, Thursday
Location: 820 Follin Lane, Vienna, VA 22180
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 16888
