Customer Service Representative needed paying $14/hour then $15.50/hour after 6 months upon performance
Must have 1-5 years of experience handling high volume phone calls AND must be able to work 1:00 PM - 9:30 PM EST
Permanently remote with Apple laptops provided
Description:
50%: You will interview and onboard new therapists who join the BetterHelp platform.
25%: You will conduct outbound phone calls to assist therapists with the onboarding process, once they have applied to join BetterHelp. (Note: This is NOT -cold calling- and it is NOT a Sales position - it is an onboarding position.)
25%: You will be accountable for the day-to-day operations & SLAs for the -top of funnel- work for the BetterHelp therapist onboarding process, including but not limited to: initial application review, initial license verifications, initial credentialing and sanctions investigations, and initial profile creation/review.
BetterHelp is a mental health platform that involves onboarding many therapists to join this platform. This Onboarding Specialist role will be responsible for conducting these interviews with therapists that want to join BetterHelp and asking them very non-technical questions such as "What is your name? Where did you get your therapist license from?" On top of this, this person will help therapists with their onboarding, ensuring completion and answering any questions they may have. If the therapists have not completed their onboarding, this person will also follow up via phone to guide them and see if they are still interested. Some administrative work includes verifying licenses and inputting notes.
Skills:
onboarding, customer experience, recruiting support, Administrative support, Customer service, Data entry, interviewer, Call center, Claim
Top Skills Details:
onboarding,customer experience,recruiting support
Additional Skills & Qualifications:
Prior work experience in a customer-facing role (restaurant, hospitality, retail, Customer Support, etc.)
Confidentiality, patience, ambitious, hardworking
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
