Since its founding more than 100 years ago, ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on the development of innovative solutions-most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for the innovative products we provide.
ITW's differentiated business model is composed of a set of unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW-and key to our longevity and strong performance.
ITW's products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.
Today, ITW (NYSE: ITW) is a Fortune 200 company that employs nearly 43,000 people with operations in 55 countries with headquarters in Glenview, IL. Our campus includes a fitness center at no cost to the employees, cafeteria, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are just a block away from the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities.
More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/
The End User Computing Engineer's role is to ensure the reliable operation, and overall health of ITW's Corporate fleet of end-user computing devices such as laptops, desktops and tablet computers. This is accomplished through the configuration and management of various software systems to assure devices are fully up-to-date and protected from Cyber threats at all times. In addition, this role is occasionally called on to provide 3rd/ 4th level support for reported issues with end-user devices.
Responsibilities:
Day-to-day operation of systems keeping end user computing devices up-to-date and protected from Cyber threats
Monitoring of overall end user device health, and mitigation of deviations
Management of computer system images including creation of images for new devices makes/ models and operating systems
Packaging of software applications, updates and configuration settings for deployment
Monitoring and remediation of reported Cyber vulnerabilities
Level 3 / 4 support for reported issues with end user devices
Escalate problems to other ITW resources, manager and/ or vendors when required
Assure issues within scope are addressed at agreed levels of throughput and quality
Alert management to emerging trends in incident reports
Identify automations to improve efficiency, reliability of services, and proactively resolve issues
Occasional work outside of normal business hours supporting ITW businesses located outside of Central US time zone
Bachelor's degree required. Preferred in the field of computer science and/or information technology
4+ years equivalent work experience as a Service Desk technician generalist addressing incidents and requests spanning all areas in the scope of a Corporate IT Service Desk
Knowledge of Enterprise Endpoint Management ( EEM ) principles including asset/ patch deployment, endpoint protection, and vulnerability reporting/ mitigation in a Microsoft Windows environment
Strong knowledge of Microsoft Windows 10/ 11 operating principles, configuration, and troubleshooting
Knowledge of Microsoft SCCM/ Cloud Management Gateway/ Intune/ Autopilot management
Experience with system image management using Microsoft MDT technology
Knowledge of application packaging & deployment in a mixed SCCM/ PatchMyPC environment
Understanding of Microsoft Active Directory and associated features such as Group Policy
PowerShell scripting skills
Personal Attributes
Collaborative, self-motivated, flexible and tenacious in arriving at successful outcomes
Exceptional interpersonal communication skills, especially interacting across constituencies with varying levels of technical knowledge
Understand and apply ITW management culture values of -80/20-, Decentralized/ Entrepreneurial management and Simplicity
Demonstrate a -Continuous Operational Excellence- mindset applied to all activities
Self-discipline and judgment assuring that requests that fall outside of ITW Corp. IT governance/ compliance practices are appropriately reviewed prior to taking action
Ability to conduct research into a wide range of computing issues
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly and non-technical language
Keen attention to detail, takes pride in his/ her work
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Illinois Tool Works Inc. (-ITW- or -the Company-) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
