Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a (Remote) Area Sales Manager at our Jacksonville, Florida location. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.
Creates workforce stability by attracting, developing, engaging and retaining top talent.
Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.
Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.
Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.
Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.
Ensure established sales activities are being executed by the assigned LO's.
Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.
Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.
Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.
Generates referrals for mortgage sales opportunities and sales of other Company business line products.
Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.
Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.
Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.
Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.
Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.
Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.
Field incoming member concerns and ensure issues are resolved and members are satisfied.
Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.
Qualifications
Equivalent combination of education and experience is considered.
Bachelor's Degree in Management, Marketing or a related field is required.
Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.
Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.
Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.
Must be able to work well in a team environment.
Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.
Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.
Proficiency with personal computers as well as pertinent software packages.
Excellent verbal and written communication skills.
Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.
Must be able to pass NMLS screening, which includes a satisfactory credit history.
Supervisory Responsibility
This position will supervise employees.
Licenses and Certifications
Must have an active NMLS license.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call may be required.
Special Message Regarding COVID 19
PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
