Waste Connections of Arkansas has an immediate position available for a Customer Service Representative at our Facility located in Heber Springs, Arkansas. The position is Monday-Friday - 8:00am -5:00pm shift with occasional Saturdays.
JOB RESPONSIBILITIES:
Works in conjunction with other departments to resolve customer disputes.
Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
Interviews customers and records interview information into computer.
Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
Take payments, bank deposits, key word orders, keys production paperwork and general office duties
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
Scheduling and dispatching work to various employees and departments throughout the day.
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Other duties as assigned such as being cross-trained and running the scale house, doing collections, AP and AR.
REQUIREMENTS:
At least 2 years of Customer Service experience in a call center atmosphere, dispatch, and/or collections, AR and AP.
Experience with MS Word, MS Excel, and MS Outlook preferred. Typing and 10-key skills are required
Excellent organization and communication skills
Ability to analyze and solve problems.
Ability to gather data, compile information, and prepare reports
Ability to be flexible and motivated to do additional duties assigned
EDUCATIONAL REQUIREMENTS:
High school diploma or GED
Associates or Bachelor's degree preferred
Apply today and Connect with Your Future! We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)
