Career Area:
Marketing / Sales / Product Support
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic individual to join our Americas Distribution, Service & Marketing (ADSM) Division.
The Technical Information Solutions (TIS) team, within Global Service (Americas Distribution Service & Marketing), create and deliver the technical parts and service information critical for the repair and service of Caterpillar products. Not a part gets sold, nor a machine or engine repaired, without the use of the information created, managed, and delivered by this team.
As a Media Operations Consultant in the TIS Strategy & Commercial team, you would have ownership of publications.cat.com - A Caterpillar owned, multi-million-dollar website, retailing technical & market media directly to dealers, customers, suppliers and employees that is essential to our business. You will partner with business owners and suppliers to design and execute a world class customer experience by creating, analyzing and validating business requirements to enhance their web experience. You will have the opportunity to set precedents which require both creative thinking as well as ensuring compliance of Caterpillar standard processes.
Responsibilities:
Ensure marketing & technical media is available to order by dealers, customers, and employees on our world class Caterpillar storefront
Maintain an excellent user-experience through the timely resolution of system issues including internal process partners and vendors
Execute changes to prices, offerings, etc., derived from business requirements, voice of dealer and/or voice of customer to our storefront
Ensure SOX documentation/compliance excellence in our processes
Assist with supplier contracts to secure the best rates and quality for dealers and customers on a global scale
Other duties as assigned by Caterpillar management from time-to-time
Basic Requirements:
3 years of previous work experience within one of the following areas: Information Technology (IT), Customer/Dealer Relations, Product Support, Marketing, or Engineering
Bachelor's degree
Excellent verbal and written communication skills
Top Candidates will also have:
Experience in Web Content Management and an understanding of HTML, CSS, and Java Scripting
Experience with MS Excel pivot tables and executing mass changes to large volumes of data
Experience with PowerPoint creation to propose and promote ideas for improvements
Experience in project management in either Waterfall or Agile methodologies
Additional Information:
This position may require up to 5% domestic travel
This position does not offer relocation assistance
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This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers .
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
