We have an exciting opportunity for a Client Relations Specialist to join our growing support team in Branson, MO.i As a Client Relations Specialist you will be the front line contact for our customers across the country, delegating internal work orders, ensuring the services we provide meet our quality standards and resolving issues to provide peace of mind.HHM Facility Management has been providing exceptional maintenance services to American industries for over 22 years. We've developed advanced methods to streamline the maintenance process so our customers can focus on their business, and we take care of the rest.General Details:Full Time, Non-ExemptYear Round, Office EnvironmentSet Schedule, Monday i Friday (Weekends off!!!)Paid Time Off BenefitsCompany Provided Cell Phone (for business and personal use)Career Growth OpportunitiesResponsibilities:Provide excellent customer service.Gather thorough and complete information from customer.Ensure timely resolution of customer issues/complaints with ample follow up.Prepare service reports, assign personnel to work orders as needed.Manage large amounts of incoming calls and job requests.Maintain and provide accurate, valid and complete information.Keep records of customer interactions, process customer accounts, and file documentsProvide solutions and alternatives within appropriate time limits to meet customer expectationsCompile reports on overall customer needs and satisfaction.Work to ensure HHM Quality, Service and Safety standards are delivered.Follow communication procedures, guidelines and policiesBuild rapport with internal and external stakeholders.Meet personal/team sales targets and work order quotasPerforms other related duties as assigned.Qualifications:1+ years of customer service or customer support experience required.High School diploma required, Bachelor's degree in related field a plus.Excellent interpersonal and customer service skills.Excellent verbal and written communication skills.Excellent organizational, planning, and detail oriented skills.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Advanced Microsoft Office Skills, specifically Microsoft Excel.Physical RequirementsExtended periods of sitting at a desk and working on a computer. Occasional lifting up to 15 pounds.HHM Facility Management, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. HHM Facility Management, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
