Career Area:
Manufacturing & Supply Chain
Job Description:
What does it mean to live the Caterpillar Experience?
It means you play a part in building a better world. You contribute to a winning culture-a spirit of accountability-that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community and your world.
The position has responsibility for the global administration and enforcement of Caterpillar's Export Parts Policy (EPP), assisting dealers with Exporting and Servicing dealer business, and supporting Caterpillar's worldwide product support network. The position also manages Second Level Distribution (SLD) administration with global responsibility for SLD governance and process ownership in partnership with Caterpillar industry/commercial teams, Distribution Service Divisions (DSD's), and dealer partners.
JOB DUTIES:
Reporting directly to this position are Region Customer Service Managers, a Finance Manager, a Program Manager, and a Market Professional.
Major responsibilities include:
Administer the Caterpillar Export Parts Policy (EPP) and support the CES Exporting Dealer business model. The incumbent understands the EPP and works with Cat dealers for compliance with the EPP and is responsible for training Cat dealer personnel and Caterpillar business partners. The position oversees the infringement claim process globally providing the necessary review & communication with dealers and Caterpillar partners.
Support the CES Servicing Dealer business model. The incumbent works with dealers to support end-users in their respective trade zones by providing dealers with additional services/options to meet the needs of the end-users of Caterpillar equipment. The incumbent has a strong understanding of the Caterpillar distribution network and works directly with dealers and end-users to make parts sales under the CES Servicing Dealer business models.
Manage Second Level Distribution (SLD) administration. SLD's serve as a complimentary distribution channel allowing for more efficient sales and/or service functions coverage with Caterpillar dealers under a defined Caterpillar program. The incumbent has SLD policy ownership with overall responsibility of program design, support, and system management across Caterpillar Dealers, SLD's, and Caterpillar commercial/industry as well as DSD business partners.
Additional responsibilities include:
Manage CES's on-line registration process, Dealer Business System (DBS) and the required interfaces to corporate systems.
Manage SLD Management System, SLD Sales Force Community, and SLD reporting tools.
Maintain finance and accounting processes that meet generally acceptable accounting practices and Sarbanes Oxley standards.
Manage credit line approval, receivables management and country risk for customers buying direct from CES.
Ensure parts delivery performance. This includes aligning on performance standards with Caterpillar Product Support & Logistics Division (PSLD) distribution centers and ensuring appropriate CES business models are in place globally.
Provide leadership to employees located in the Americas, Europe, and Asia Pacific.
Distribution of CES profit credits and Dealer Services Fees worldwide and SLD Redistribution Discount credit/debit processing.
Ensure EPP compliance, general export and trade compliance, and ensure CES abides by compliance policies set forth by other Caterpillar entities.
This position acts as an advisor and consultant to senior management working closely in conjunction with Legal Services and Compliance. The incumbent serves as a company-wide resource in a highly specialized area and assists senior management in interpreting and using information provided.
Typical internal customers include various contacts throughout Caterpillar and its subsidiaries, including Caterpillar executives. External contacts include upper management at Caterpillar dealers and contacts with various end-users who purchase parts from CES. The position often confronts complex issues or problems that require careful analysis and diagnosis.
Moderate travel required (10% - 20%)
Basic Requirements:
University Degree or equivalent
5+ years' experience in either parts distribution or in an aftermarket sales/operations field role
5+ years' direct leadership experience involving global teams/business partners and senior management
Deep understanding of parts distribution, export, and logistics compliance
Top Candidates Will Also Have:
Superior values-based leadership with demonstrated influencing and emotional intelligence abilities
Ability to work strategically in solving and influencing complex and multi-dimensional distribution channel issues with both internal and external parties
Strong communication, accountability, and analytical abilities
Demonstrated focus on solving complex issues by Winning the Right Way
Additional Information:
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
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Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
