Career Area:
Marketing / Sales / Product Support
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.
Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar's dealer network, which is a competitive strength and the critical way in which we serve our customers.
As an Electrification Product Support Manager , you will develop, implement, and manage product support processes as it relates to the Energy Transition. You will coordinate all efforts across Global Service with Industries, Product Groups, E&APS, REMAN, ICS, etc.
Reporting to this position are E-Rebuild readiness, Serviceability, Dealer Readiness and Communications. This position provides leadership to coordinate Global Service around the energy transition / electrification and will work with Industries, Product Groups, E&PS, REMAN, ICS, DSDs, and dealers on a worldwide basis with service operations. This includes various Power System and machine technologies: battery electric machines, Hydrogen, tethered, diesel electric, alternative fuels etc. There is significant interaction with groups on power requirements, Services Growth, charging, Services Businesses, operation practices, safety, training, tooling, DSD, dealer readiness and customer support.
Job duties include, but are not limited to the following:
Working with Product Groups on Serviceability and product support strategies
Representing Global Service on Electrification Teams
Collaborating with other Global Service areas as a single point of contact for outside groups
Coordinating and championing dealer readiness for the energy transition
Supporting DSDs on Capability and Capacity for electrified products
Working with partners on service strategy MGPPs
Working with Priority Dealers on defined areas of improvement
Ensure the best offering by leveraging efficiencies and alignment on REMAN usage
Prioritizing resource allocation
Leading strategic cross functional teams
Metric tracking of programs / projects
Ensuring safety in all Service Operations processes
Establish and maintain lines of communication with Global Service peers, Industries, Product Groups, E&APS, ICS, REMAN, DSDs and Dealers.
Basic Requirements:
Bachelor's degree or higher; or equivalent work experience
9+ years of progressively responsible product support experience
Must be willing to travel up to 15% of working time (domestic and international)
Top Candidates will also have:
Previous supervisory experience
Previous experience working within a large organization, with knowledge of organizational roles and responsibilities
Experience in power generation or electrification
Experience working in a field environment within the dealer network
Experience working with Caterpillar software for dealers
Experience working with customers and/or dealers globally
Additional Information:
This posting will expire at 11:59pm CST on Thursday, June 8th.
This position will be located in Peoria, IL or Dallas, TX.
Relocation assistance is available for this position.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
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EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
