Make a difference, save a life! Great career ladder opportunities, Paid on-the-job training. $1000 sign on bonus.Under the direction of the IT Senior Director, is responsible for:Performing routine operational processesInvestigating and resolving computer software and hardware problems of the end user.Coordinating requests for IT support. Facilitates timely resolution, ensures requests are processed in keeping with the departments quality standards, and reports status and tracking/trending.Supports organizational quality efforts by accepting responsibility forReporting any problems relating to the product, process and quality systems andParticipating in implementation of solutions to problems.Essential Functions:Perform routine operational and related clerical tasks associated with operating the computer room.Provide a reliable, secured, and controlled hardware environment in the Computer room.Work closely with the Technical Services Lead to coordinate operational activities with the IT team and with users of computer services as required.Ensure that proper hardware maintenance is scheduled and carried out as per all contractual agreements or blood center policy.Work with end users to purchase needed hardware and softwareInstall and upgrade PC/laptop hardware and softwareAnswer IT help Desk calls and log requestsResolve user PC problems and document resolutionRefer remaining Help Desk calls to appropriate staff for resolutionFollow up on and monitor progress toward issue resolutionMonitor daily operation logs, help desk logs and equipment performance reports; provide suggestions and solutions to problemKeep customers informed of status of Help Desk requestsCommunicate with Information Technology staff, brose the internet, or use other means available to research problems and find a solutionAssist Technical Services Lead on server/network supportRequirements:Four year degree in computer science or two year associates degree in computer science plus 2 years of work experience. Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Professional (MCP) or A+ Certification is a plus.Skills and Knowledge:Excellent hardware/software/telephone system troubleshooting skillsStrong analytical ability to analyze systems and procedures, as well as exceptional problem solving skills.Must be able to work both independently with minimal supervision, as well as a member or lead on project teamsGood organizational skills and ability to adapt to a fast changing environmentGood written and oral communication skillsExperience:Extensive knowledge of personal computers hardware and software, Cisco network equipment, Windows server based operating systemsTwo to three years experience in customer service environmentTwo to three years experience working with the equipment listed above
