Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Software Engineer (Contact Center applications) - Intermediate Level, you will work with the Member Service Representative (MSR) Desktop Infrastructure team within USAA's Contact Center Technologies department. This team applies agile methodologies to engineer and maintains platform capabilities which enable USAA to operate as a multi-channel contact center that is compliant, governed, and passionate about the measurement and improvement of MSR behaviors and their interactions with USAA members.
Within defined guidelines and framework, provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX Or Phoenix, AZ. Relocation assistance is not available for this position.
What you'll do:
Design, develop, code, and test technical solutions
Write code to deliver features, and improvements, on a regular basis
Investigates and resolve technical problems and production issues through solving techniques
Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
Prepares and installs solutions by resolving and designing system specifications, standards, and programming.
Follows the software development lifecycle.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT).
2 years of software development experience specific to a subject area/technology.
1 year of experience delivering technology solutions in all phases of the software systems and application development lifecycle.
Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL
Knowledge and understanding of fixing applications and systems within production issues.
Ability to quickly understand applicable intuition for business to provide appropriate Engineering solutions
Ability to effectively articulate technical challenges and solutions.
Basic understanding of cloud technologies and tools.
What sets you apart:
JavaScript, Rest, React, Web APIs
Microsoft .Net technologies including C# with WCF and WPF (Windows Communication Foundation and Windows Presentation Foundation)
Automated test framework such as WebDriver IO, Selenium, and Puppeteer
Microsoft Windows troubleshooting utilizing windows event viewer, windows registry, windows services and developer tools for browsers
Elastic and Prometheus
OpenShift, Docker, or Kubernetes
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490.00 - $136,690.00 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
