Texwipe, an ITW Company, is the worldwide leader in contamination control supplies & critical cleaning products. For over 50 years, Texwipe has been committed to manufacturing products such as cleanroom wipers, swabs, and stationery, sterile products, adhesive mats, and so much more! We are consistently growing and looking to add team members to our dynamic environment who are looking to make a global impact.
Headquartered in Kernersville, North Carolina, the company has a global presence with locations throughout North America, Europe, and Asia. In addition, working for Texwipe means you will have a lasting impact on critical industries across the world.
The organization's commitment to technology, innovation, & service excellence provides the most consistent and highest quality products for its customers. As an employee, Texwipe also pledges to provide fairness and transparency, fair and consistent treatment, & development opportunities. Texwipe promises to be an organization that stands by its commitments to its customers and employees, thereby continuing to improve and grow into the future.
What can Texwipe offer you? See below!
Robust training program and career development opportunities
3 - for 1 company gift match program
100% tuition reimbursement
Multiple health plan options along with dental, vision, and life insurance.
FSA, HSA, and DCA options
Wellness resources & discounted employee health premiums
Employer-paid STD, LTD & AD&D benefits
Paid parental leave
12 paid company holidays
401(K) plan with generous company match
& so much more!
The hours for this position are 9-9:30a - 6- 6:30p
The Customer Service Representative will support ITW Texwipe in a variety of customer service functions that includes, but are not limited to pre & post-sales functions. In this role, it will be a common routing to process returns and maintain the records, enhance, change, or price products, resolve shipping discrepancies, and profile the customers while assessing their requirements. In addition, this role will:
Process orders for North America, South America Europe, and Asia.
Support a full range of product lines through various programs.
Review incoming information received from customers, verify accuracy, and communicate the customer requirements to relevant departments.
Work closely and maintain a working relationship with other departments.
Compose necessary documentation to release shipments
NAFTA
COA
CoC
Track open orders via automated systems and provide updates to the necessary staff.
Process trade show and website sales lead; enter contact information into database and process sample and literature requests.
Review change order requests with pertinent depts. for feasibility and implementation (if necessary).
Partner with customers on various shipping options and costs.
Update product encyclopedia in accordance with the revised specification, assure new and discontinued products are addressed.
Respond to technical inquiries.
Investigate all return requests and submit them to the Manager for approval. If necessary, process credit and document.
Works closely with the team to proactively promote a safe work environment.
Complete special projects as requested.
Perform all other duties as assigned.
High School Diploma or GED required.
3+ years of experience in Customer service.
Proficient in MS Office.
Excellent organizational and time management skills, and the ability to prioritize tasks when there are multiple and conflicting demands.
Requires organizational skills and attention to detail.
Proficiency in data entry and management.
The ability to work with others, be self-motivated and maintain a positive and engaged attitude.
Strong verbal and written communication skills
It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required, or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances.
Texwipe is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
