Summary You will serve as a Transportation Assistant (Counselor) in the Household Goods/Personal Property Shipping Office (HHG/PPSO) of NAVSUP FLC NORVA GF. Responsibilities You will communicate with members/employees, their dependents or agents to elicit their shipment needs and services desired. You will review orders and determine the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods at government expense. You will explain shipment and storage options, excess costs, special procedures for shipments under various types of orders, approximate transit time. You will review and finalize DD Form 1299, Application for Shipment and/or Storage of Personal Property. Requirements Conditions of Employment Qualifications GS-05: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work requiring knowledge and application of standardized transportation policies, regulations, principles and methodology to assist in customer transportation support assignments and related movements of personal property and household goods. Examples of specialized experience may include the following: 1) Assist in reviewing orders and determine the extent of entitlements and eligibility for the shipment; 2) Assist in performing personal property shipment management functions such as providing counseling and entitlements regarding inbound and outbound shipment and or/storage of household goods; 3) Utilizing automated information systems to input a range of standard information to compile the required documents for shipment, calculate shipment and excess costs, and identify storage options. GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work that requires utilizing a standardized knowledge of transportation modes and traffic management policies to provide quality control services in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods. Must have knowledge of inbound and outbound shipment management, non-temporary and temporary storage, including quality assurance, warehouse practices, movers' liabilities and procedures for processing loss and damage claims. Examples of specialized experience may include: 1) Using automated systems to calculate shipment and excess costs; identify storage options, special procedures for shipments, approximate transit time, reconciling shipment errors, assisting with filing loss and damage claims.2) Communicate with customers to elicit their shipping needs and services desired and providing assistance such as : answering questions, providing claims information, initiating shipment change requests, etc. 3) Provide proper handling of a shipment and resolving any problems or deviations on a daily basis for any unexpected problems in transit. You may also qualify for the GS-5 level using education to substitute for Specialized Experience. See the "Education" section of this announcement for details. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education GS-05: You may qualify for this position using education to substitute for specialized experience if you have successfully completed four years of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR You have a combination of experience and education as described above that equates to one year of experience. The percentage of the required education plus the percentage of the required experience equal one hundred percent. At the GS-06 level, there is no education substitution in this series at this grade level. Additional Information This position is eligible for part time, full time or ad-hoc telework at the discretion of management. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL. A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
