GENERAL SUMMARY
The Patient Access Supervisor is responsible for coordinating and directing the actions of staff involved in the patient access / registration functions during a particular work shift. Performs specific assigned tasks and ensures the quality and quantity of work performance is consistent with policy and standard. The supervisor is proficient in the technical and professional skills of the supervised job functions and engages in staff job duties as part of the assigned work duties. Reports to department leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates and directs the actions of staff involved in patient access/registration.
Accurately processes documentation essential to billing, collecting, adjusting or maintaining patient accounts.
Acts to correct observed deviations from expected behavior and/or reports such to the manager if beyond his/her scope of authority.
Works collaboratively with patients, payers, vendors, hospital departments and other outside parties in relation to patient accounts.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
None required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
High school graduate or equivalent.
Associate degree in Business or related field preferred.
3 - 5 years of progressive health care setting experience with one year supervisory experience preferred.
Professional knowledge of areas of responsibility in order to assist in the planning and implementation of department activities.
Interpersonal skills necessary in order to assign work to subordinates.
Knowledge of medical terminology, ICD-9/CPT coding and third party payer insurance verification processes required.
Must possess the ability to identify problems and implement solutions for operational and organizational issues.
Interpersonal skills necessary in order to direct and assign work to subordinates, explain hospital and department policies and procedures and communicate effectively with other professionals.
Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like. Normal patient care environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20B1%20Jobs.pdf )
