Overview
To take a highly advanced approach with research and discovery to develop a deeper appreciation of our members' needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Responsibilities
Assist the Manager, Member Segments in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
Conducts complex analyses and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Perform complex and advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
Collaborate with team members, key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Proactively sizes business opportunities and potential improvements
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and -executive-ready- presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure them
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Expert analytical and research skills along with experience working with data in a highly analytic environment
Advanced knowledge of analytics, user experience design and business impact
Business acumen with demonstrated ability to leverage expertise with credibility and impact
Advanced skill delivering effective presentations to groups of various sizes
Significant experience in analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Expert-level knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
Experience working in an agile environment
Experience working with agile and collaboration tools (AzureDevOps & Mural familiarity preferred)
Strong communication and collaborative skills
Ability to develop and maintain strong relationships across the organization
Maintain skills up to date with industry standards
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Desired Qualifications
Bachelor's Degree in Information Technology, Strategy or other related field
Background in technology or entrepreneurship
Advanced knowledge of credit union operations/processes and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 14791-OTHLOC-300000025800044
