Why Join Altec?The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, and Parts. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.Major Responsibilities Business Data Analyst Confers with internal customers, and vendors to address questions, problems, or requests for serviceResolves problems with strong analytical and administrative abilitiesSupport Service Group national level efforts in data maintenanceInterfaces extensively with end users, peers, and other Business/lnformation Technology personnel for the translation of all data related business casesUses SQL query writing skillsUses Business Intelligence software (e.g. Qlik Sense, Power BI)Demonstrates advance knowledge of Excel such as Pivot table/charts, Power queries, and advance functionsArticulates data and data findings to others with different levels of data expertiseUses Microsoft O365 Power Platform (Power Automate/Power Apps)Maintains databases to help classify and store informationSupport routine data and reporting activitiesAbility to clearly articulate data and data findings to others with different levels of data expertiseProject experience working closely with teams and the ability to work on complex issuesEffectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External entityAll other responsibilities as requiredEducation, Experience, and Skills Required Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.High School Diploma or GED required and Two years of experience in data analytics required or in a similar job functionRelated experience would include SQL query writing skills, solid EXCEL skills such as pivot tables/charts, and familiarity with relational databasesOr (Preferred) Bachelor's Degree in STEM discipline ( such as computer science, information technologies, data science, statistics, economics, and or mathematics) and One year of experience in data analytics or similar job function - related experience would include SQL query writing skills, advance Excel skills, and familiarity with relational databasesMust have demonstrated experience of providing high levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft ExcelDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentExcellent written and verbal communicationOther Position Specifications Demonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedMotivated, goal oriented and persistentMaintain Company confidentialityMust handle stress and deadlines wellParticipate in Continuous Improvement InitiativesTravel 0-25%Responsibility for Safety: Safety In everything we doResponsibility to Prevent Errors: Ensures appropriate reviews have been performed as needed for high qualityMental Alertness: Continuous attention to all job functions ensuring quality productsCommunication with Others: Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvalsValue-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork Altec Industries, Inc. and its affiliates are equal opportunity
