Position Description
MSEP Operations Manager
2022-54310
If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.
Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.
Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.
The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner.
You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.
In this role, you will be responsible for:
Lead MSEP team members with daily activities in a fast-paced, high-performing collaborative team
Perform QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan
Work within a team-dynamic to guide mutually beneficial partnerships, reengage established partners, track partner initiatives, conduct new partner screening/assignments
Work closely with Strategic Communications to provide talking points for partner and installation call
Liaise with the Government on reporting, partner initiatives, and track any portal issues
Research, recruit, and onboard federal, for profit and nonprofits partner organizations into MSEP
Build and maintain relationships with federal, profit and nonprofit organizations, government representatives and external stakeholders
Support event coordination for annual partner event to include collecting and tracking partner registrations, participate in all planning calls, assisting in development of event theme and topics for speakers
Assist with partner agency data reporting processes
Other duties may be assigned
Qualifications
To be successful in this role, you will have:
At a minimum, a bachelor's degree in a field such as Human Resources, Business Administration, Operations, Professional Development or related field.
At least three (3) years of experience working with Event Management, Partner Relations, Partner Recruitment, Operational Management, Specialist and/or experience in military programing, partner acquisition, Operations Management related to the job description list above.
At least two (2) years of experience as a Workforce Solutions or HR Specialist.
At least five (5) years of supervisory experience (remote team support is a plus).
Four (4) years of military program or corporate experience
Experience in education, career, human resources, partnership development or employment counseling.
Knowledge of the mobile military culture and lifestyle
Must be a United States (US) Citizen.
Must be able to obtain a favorable National Agency Check (NACI) (Desired - Active NACI)
Additional desired experience and skills:
At least five (5) years of experience working with a military or DoD organization(s), knowledge of military lifestyle through personal and/or professional experience - in depth understanding about the military culture and the command structure.
Military leadership experience is a plus.
Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact.
Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines.
Ability to work in a collaborative environment with remotely located team members.
An active DoD secret level security clearance.
Work Location: REMOTE/Nationwide
Status: Full-Time
If you are interested in supporting and working with our military and military spouses and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
This potential new work is scheduled for the final quarter of 2022, and we would like to speak with you now.
*Serco Inc. is using this posting to identify qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. *
Our Goal is to maintain a current staffing plan with a minimum of 30 percent of the personnel working on the SECO contract to be current or former military spouses with mobile military life and career experience.
Military Veterans and Spouses encouraged to apply!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/54310/msep-operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 54310
Recruiting Location : Location US-VA-Herndon
Category Counseling/Support/Outreach
Position Type Full-Time
Security Clearance NACI
Telework Yes - May Consider Full Time Teleworking for this position
Campaign LPDOLTAP
