GENERAL SUMMARY The Scheduling Outreach Coordinator is responsible for the outreach and coordination for closing gaps in care among all primary care services areas, to include scheduling and pre-registration.
IMPORTANT REQUIREMENTS - This position will have a training period of approximately 6-10 weeks that will take place in the CHKD Health Center in Lightfoot (Williamsburg). - Position with transition to fully REMOTE upon completion of training period.
- For remote access, employee will be required to have reliable internet and access to a hardwire internet line.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Manages large volume of customer calls in friendly and courteous manner. - Provides customer service through attentiveness, clear communication, and time management skills. - Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area. - Locates and utilizes opportunity reports for patients who have gaps in care and calls and/or collects patient information for use of automated outreach system. - Serves as a patient liaison for scheduling of services for multiple service areas. - Maintains customer records by updating account information. - Provides administrative and project management support for the service area. - Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient/customer concerns or resolve issues. - Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient/customer experience. - Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement. - Ensures compliance with all federal and state HIPAA/PHI laws. - Interfaces with multiple departments and multiple computer systems. - Performs other duties as assigned. LICENSES AND/OR CERTIFICATIONS None required. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- High school graduate or GED required. - Demonstrated ability to relate well with the public required. - Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required. - Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required. - Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred. - Demonstrated ability to successfully multitask to accomplish the work required. - Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred. - Knowledge of medical terminology gained either through coursework or work experience preferred. - Demonstrated ability to utilize electronic medical record software preferred. - Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred. - Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred.
WORKING CONDITIONS - Normal office environment with little exposure to excessive noise, dust, temperature and the like. - This position is eligible for teleworking. PHYSICAL REQUIREMENTS Click here to view physical requirements (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf) .
