Overview
To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of moderately complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Manage program deliverables and solutions on schedule and within scope and budget.
Responsibilities
Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
Support qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
Manage program budgets including risk and impact of changes to program plans
Identify and minimize risks or constraints that would impact program deliverables
Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other projects/initiatives
Maintain/archive program documentation
Ensures program deliverables are met in accordance with expectations
Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
Manage moderately complex programs
Serve on teams and task groups for programs or initiatives of considerable impact within the business unit &/or across the organization
Ensure effective program management from inception through implementation
Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures
Solve moderate to complex project-related problems
Interact effectively with managers and division/department management concerning program(s)
Recommend improvements across division/department lines
Build relationships with management and key stakeholders
Creates and implements an integrated roadmap for all aspects of data governance
Ensures data strategy and management practices are aligned in support of business objectives
Perform other duties as assigned
Qualifications
Experience in workflow and program development including development of requirements documents, procedures, and implementation plans
Significant experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Significant experience in collaborating across organizational boundaries and building partnerships across various functions
Experience in leading, training, guiding and mentoring others
Significant experience working with leadership and management in diverse and complex operational environments
Advanced planning, organizational and problem-solving skills
Advanced skill in identifying and analyzing business requirements and recommending solutions
Innovative thinking skills to solve problems and facilitate the decision-making process
Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Minimum of 3 years hands-on experience in applying and demonstrating impactful data governance program management in multiple areas such as data classification, metadata management and data quality
Experience with and awareness of emerging privacy and data governance related regulations
Desired Qualifications
Project Management Professional (PMP), or the equivalent combination of training, education, and experience
Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
Knowledge of systems and software used at Navy Federal
Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Advanced project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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- Fortune Best Workplaces for MillennialsTM 2023
- Fortune Best Workplaces for Women TM 2023
- Fortune 100 Best Companies to Work ForR 2024
- Military Times 2023 Best for Vets Employers
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- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21218-OTHLOC-100005087415526
