Career Area:
Marketing / Sales / Product Support
Job Description:
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
The CISD Component Application Supervisor is responsible for driving services growth through focus on the customer (Retail, Core & Global Accounts). A granular understanding of Where we win, Where we Loose & Why and How to Win by delivering the annual numbers is a key part of this role.
JOB SUMMARY: Lead a team of 5-7 Product Consultants responsible for leading and deploying aftermarket applications and tools in alignment with services growth strategy.
Job Duties:
Accelerating dealer adoption of AMO Strategies by implementing a structured and disciplined process
Support delivering, in collaboration with the other internal industries, the annual total business plan though deploying, coaching and supporting Services NPI.
In collaboration with assigned dealers develop and implement aftermarket solutions industry Sales funnel reviews for assigned high-opportunity customer accounts. Adopt and be an advocate for NSD management methods.
Track opportunity, participation and close rates and report VOC/VOD in the CI Tool system. Develop local action plans, leveraging VOD and Customer Insights, to attack lost sales.
Complete STU dealer data validations in support of CISD target setting effort.
Responsible for all personnel issues and performance evaluation of team.
Set priorities and establish a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
Basic Requirements:
4-year Degree
9+ years of progressively responsible job-related experience
Prior experience in field roles, product group roles, project management or roles where leading strategic initiatives was a regular activity
Top Candidates Will Also Have:
Knowledge of company products, product applications or merchandising programs
An understanding of service data systems and/or dealer operations desired
Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
Prior supervisory experience is preferred
Additional Information:
Travel can range from 30 to 50%. Global travel is required.
Work Locations: Peoria, IL; Cary, NC; Dallas, TX
Domestic relocation assistance in the US is available to Peoria or Cary
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.
